Customer Service Representative

Chamberlain Group; Town of Germantown (WI); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

401k plan

Benefits package

Job summary

Chamberlain Group in Germantown, WI, seeks a Customer Experience/Technical Support professional to manage orders, quotes, and customer records. Responsibilities include processing new orders, updating databases, and supporting the sales team while ensuring timely communication with customers and technicians.

The role emphasizes problem solving and strong documentation, with a focus on accuracy and confidentiality in a manufacturing environment. Benefits and a 401k plan are offered.

Qualifications

• High School Diploma or GED required.
• 3+ years of related experience.
• Ability to read and interpret basic engineering/layout drawings.

Responsibilities

• Understand products and order process; provide quotes and process orders.
• Create and maintain customer files and documents.
• Enter orders for assigned brands and schedule them.
• Assist with customer inquiries, order status, and dispatch sub-contractors as needed.
• Support sales team and provide back-up to receptionist.

Skills

Problem solving

Reading engineering drawings

Computer literacy

Professional communication

Education

High School Diploma or GED Equivalent

Associate degree

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment- marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

This is a role within Systems' Customer Experience and Technical Support group. A successful incumbent is expected to (i) Responsible for understanding company products and knowledge of order process at an intermediate level; Provide quotes for potential orders, processes new orders, checks status of existing orders, and (ii) Create and maintain customer files, records, documents, etc.

Requires 3+ years of related experience and a minimum of a high school diploma or GED equivalent.

Essential Duties and Responsibilities

• Responsible for understanding company products and knowledge of order process; Provide quotes for potential orders, processes new orders, checks status of existing orders
• Create and maintain customer files, records, documents, etc
• Enter, for assigned brand, all required information into the appropriate databases/applications, create and maintain the customer database, ensuring accuracy and timeliness; prepare emails, documents, letters, correspondence, etc. as needed to support customer requirements
• Enter all basic leveler, restraint, edge-of-dock (EOD) orders; schedule all orders and update as needed
• Answer incoming customer telephone calls for assigned region; provide back-up to other regions as needed; provide support to the sales team as needed
• Address and resolve customer/sub-contractor inquiries, problems, and complaints regarding products, service, billing, applications, etc
• Provide accurate and timely information regarding the status of open orders to customers and technicians; coordinate the dispatching of sub-contractors to customer facilities for surveys, installations, and repairs
• Act as a back-up for the Receptionist when needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's and Systems' reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

Education/Certifications:

• High School Diploma or GED Equivalent

Experience:

• 3+ years of related experience

Knowledge, Skills, and Abilities:

• Problem solving skills and communicates efficiently and professionally, in both written and verbal form
• Working knowledge of computer software such as spreadsheets, databases, word processing applications, email, Internet, etc.
• Ability to read and interpret basic engineering and layout drawings (CA, Curb angle, pit layouts)

Preferred Qualifications

Education/Certifications:

• Associate degree

Experience:

• Experience in a manufacturing environment

The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.