Commercial Performance Specialist, Midwest Region

PPG; Strongsville (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Family Leave

Life Insurance

Job summary

PPG is seeking a Commercial Performance Specialist to provide on-site technical expertise for OEM and fleet customers in Strongsville, OH. You will help improve coating application processes, troubleshoot performance issues, and reduce warranty exposure while delivering training and audits.

You will collaborate with cross-functional teams and travel up to 75% as needed to support major accounts. Reporting to the Commercial Performance Manager, you will apply coatings/manufacturing knowledge to

Qualifications

• Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field.

Responsibilities

• Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure.
• Review, document, and improve coating processes in OEM production settings.
• Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, resolution, and closure.
• Prioritize and respond to technical service needs across assigned accounts.
• Deliver training, certification support, and SOPs to customers and our teams.
• Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates.
• Participate in regular customer and internal calls to agree on performance and priorities.
• Support continuous improvement programs related to products, tools, and systems.
• Demonstrate coating application and mixing, including troubleshooting in live production environments.

Skills

5+ years experience

Customer engagement

Technical service

Audit & CAIRs

Travel up to 75%

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Commercial Performance Specialist, you will provide technical expertise and on-site support to OEM and fleet customers, helping improve coating application processes, troubleshoot product and performance issues, and improve operational efficiency. This role partners with customers and our teams to improve, reduce warranty exposure, deliver training and process audits, and ensure product performance. Reporting directly to the Commercial Performance Manager, you will use your coatings or manufacturing expertise to support main accounts through technical service and customer engagement.

Key Responsibilities

• Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure
• Review, document, and improve coating processes in OEM production settings
• Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, resolution, and closure
• Prioritize and respond to technical service needs across assigned accounts
• Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams
• Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates
• Participate in regular customer and internal calls (weekly, bi-weekly, monthly) to agree on performance and priorities
• Support continuous improvement programs related to products, tools, and systems
• Demonstrate coating application and mixing, including troubleshooting in live production environments

Qualifications

• Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field
• Experience in a large OEM environment as a technician, specialist, or manager
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Work with all levels of customer organizations (operators through leadership)
• Bilingual (Spanish/French), but not required
• Willingness to travel overnight up to 75%

#Benefits - Medical, Dental, Vision, and 401K, Family Leave and Life Insurance

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD® Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.