Technical Service Representative

SNF Holding Company; Dallas (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Service Representative to manage customer polymer projects. In this dynamic role, you will ensure the integrity of various polymer applications, providing on-site solutions and technical assistance. Your expertise will be critical in enhancing customer satisfaction and supporting sales initiatives while maintaining compliance with industry standards. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and tuition reimbursement. If you're a motivated self-starter with a passion for technical service and customer engagement, this is the opportunity for you!

Benefits

Medical Benefits

Dental Benefits

Vision Coverage

401(k) Savings Plan

Vacation Days

Paid Holidays

Tuition Reimbursement

Employee Development & Training

Vehicle Reimbursement Program

Qualifications

• 2-5 years of technical service experience in the water/wastewater industry.
• Strong team development and customer service skills required.

Responsibilities

• Evaluate fluid properties and provide technical solutions in the field.
• Assist with installation and maintenance of polymer equipment.

Skills

Customer Service

Technical Assistance

Team Development

Communication Skills

Problem Solving

Education

Bachelor's Degree in Science

Job description

SUMMARY:

The Technical Service Representative will be responsible for managing the integrity of various customer polymer projects in the field. They will ensure that SNF Holding Company's products and polymer make-down equipment is performing to established standards by visiting the customer site and providing solutions for the customer to problems as they arise.

LOCATION: Home Office- Dallas – Ft. Worth / Houston Metroplex.

RESPONSIBILITIES:

• Evaluate fluid properties of polymer projects.
• Provide technical assistance and solutions to the customer's plant operators and maintenance personnel in the field.
• Assist in maintaining and installing polymer make-down equipment, including initial start-ups.
• Participate in creating additional sales in field locations by providing solutions to customer initiatives.
• Attend trade shows, company-sponsored customer training, and promotions to grow volume and customer satisfaction.
• Develop and maintain a high level of general knowledge of the products and services offered by SNF.
• Maintain the confidentiality of the Company's products, customers, and proprietary information.
• Assure that SNF product performance complies with all federal, state, customer, and regulatory compliance.
• Follow all Company and customer safety compliance policies.

Requirements

• A Bachelor's Degree is required, preferably in a science related field.
• A minimum of two to five years successful, and progressive technical service experience is required, preferably in the water/wastewater industry.
• Ability to develop and further customer service and enhance the sales force's efforts in achieving company objectives.
• Strong orientation to team development and the ability to support and collaborate with the sales staff.
• Excellent written, verbal, and presentation skills.
• Confident, bright, articulate, innovative, highly motivated, and self-starter with a high energy level.
• Ability to travel, including overnight travel.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Coverage
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training
• Vehicle Reimbursement Program

*LI-SNF

#MON-SNF