Technical Service Representative

valmet; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Valmet is seeking a Technical Service Representative to provide field service and technical support for papermaking finishing equipment. This customer-facing role is responsible for equipment installation, commissioning, troubleshooting, maintenance, repairs, and operator training.

The ideal candidate will have strong mechanical aptitude and experience supporting industrial equipment within the paper industry or related manufacturing environments.

Qualifications

• Associate or Bachelor degree in Mechanical Engineering, Papermaking Technology, or related field.
• 3–5 years of technical experience in papermaking or related industrial environments.
• Willingness to travel extensively across North America.

Responsibilities

• Provide technical support and advisory services to customers and contractors.
• Assist with equipment installation, startup, and commissioning activities.
• Perform preventive maintenance, troubleshooting, repairs, and field service work.
• Prepare service reports and maintain accurate documentation.
• Train customer personnel on equipment operation and maintenance.
• Conduct site audits and identify opportunities for equipment and process improvements.
• Support customers throughout the United States and North America.

Skills

Field service

Troubleshooting

Customer service

Travel readiness

Mechanical aptitude

Education

Mech Eng / Papermaking Tech

Job description

Valmet is seeking Technical Service Representative to provide field service and technical support for papermaking finishing equipment. This customer-facing role is responsible for equipment installation, commissioning, troubleshooting, maintenance, repairs, and operator training. The ideal candidate will have strong mechanical aptitude and experience supporting industrial equipment within the paper industry or related manufacturing environments.

• Provide technical support and advisory services to customers and contractors.
• Assist with equipment installation, startup, and commissioning activities.
• Perform preventive maintenance, troubleshooting, repairs, and field service work.
• Prepare service reports and maintain accurate documentation.
• Train customer personnel on equipment operation and maintenance.
• Conduct site audits and identify opportunities for equipment and process improvements.
• Support customers throughout the United States and North America.

What you'll need:

• Associate's or Bachelor's degree in Mechanical Engineering, Papermaking Technology, or a related technical field.
• 3-5 years of technical experience within the papermaking industry or a related industrial environment.
• Strong mechanical troubleshooting and problem-solving skills.
• Ability to work independently and manage field assignments with minimal supervision.
• Strong communication and customer service skills.
• Ability and willingness to travel extensively throughout North America.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Valmet provides competitive compensation, comprehensive benefits, retirement savings programs, and opportunities for professional growth and advancement. Employees are encouraged to contribute ideas, develop new skills, and make a meaningful impact on our customers' success.

Additional Information

Selected candidates may be required to complete pre-employment screening in accordance with local requirements.

Join Valmet and help deliver exceptional customer experiences while supporting the success of our Spare Parts business.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team!