Technical Service Pro: Printing Process Innovator

Sun Chemical; Bardstown (KY); On-site; USD 85,000 - 120,000; Full time

Job summary

Sun Chemical in Bardstown, KY is seeking a Technical Service professional to support customers with advanced printing and process needs, coordinating lab and production activities on site. You will provide fitness-for-use guidance, validate claims, and collaborate with product management to define recommendations.

You will lead trial activities for new business, manage transition plans, and drive process improvements using methods like six sigma or Kepner-Tregoe while reporting in Salesforce.

Qualifications

• Technical degree helpful but not required if experience is strong.
• Strong communication and analytical skills required.
• Familiarity with SAP and MS Office beneficial.

Responsibilities

• Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.
• Manages trial activities related to new business opportunities.
• Manages transition plans for new business, coordinating with sales and supply chain for ramp up of new products and equipment installations.
• Performs product recommendations based on end-use application and specifications.
• Defends customer claims by researching and validating fitness-for-use given equipment and processes.
• Supports sales in meetings to discuss complaint details.
• Develops SME level knowledge of Sun’s product offering through collaboration with product management.
• Identifies areas to add value by leveraging new product technology.
• Reports field activity in Salesforce; completes technical and trial reports.
• Submits color match requests and participates in strategic customer technical meetings.
• Drives action registers for executing planned technical activities.
• Leads process improvement initiatives with customer and Sun personnel.
• Incorporates advanced methodologies like six sigma, Kepner Tregoe, or Gantt charts.

Skills

MS Office

SAP

Communication

Analytical thinking

Problem solving

Project management

Printing knowledge

Education

BS in a technical field

5-10 years of industry experience

Tools

Gantt charts

Kepner-Tregoe

Job description

Sun Chemical in Bardstown, KY is seeking a Technical Service professional to support customers with advanced printing and process needs, coordinating lab and production activities on site. You will provide fitness-for-use guidance, validate claims, and collaborate with product management to define recommendations.

You will lead trial activities for new business, manage transition plans, and drive process improvements using methods like six sigma or Kepner-Tregoe while reporting in Salesforce.