Technical Service Manager - First Shift

Cessna Aircraft Company; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Cessna Aircraft Company is seeking a Technical Service Manager for first shift operations in Greensboro, NC. This role focuses on ensuring effective aircraft maintenance and supervising a team. The ideal candidate will possess an A&P License and significant aircraft maintenance experience. A commitment to safety, quality assurance, and customer satisfaction are essential.

Benefits

401K company match + additional annual contribution

Education assistance for various programs

Flight training bonus for pilot certifications

Fertility and adoption assistance

Discounted childcare and planning

Free financial consultations

Qualifications

• Preferred Bachelor's degree or 5 years experience in aircraft maintenance.
• A&P License is mandatory.
• Experience in maintenance is beneficial.

Responsibilities

• Lead a team of technicians ensuring smooth hangar operations.
• Implement lean processes and oversee safety protocols.
• Monitor shop performance metrics and manage customer follow-ups.

Skills

Lean Manufacturing

Quality Assurance

Safety & Efficiency

Performance Monitoring

Team Supervision

Customer Follow-Up

Education

Bachelor’s degree

5 years aircraft maintenance experience

A&P License

Repairman Certificate/EASA License

Job description

Job Description - Technical Service Manager - First Shift (332867)

Job Number:

332867

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

What you will be doing as a Technical Service Manager :

In this role, you will be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the 5S method) and coordinate Area Team Development events.
• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction.
• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment.
• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions.
• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities.
• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly.

What you need to be successful:

• Bachelor’s degree preferred; or in lieu of degree, a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required.
• A&P License is required.
• A Repairman Certificate/EASA License is helpful.
• Experience in maintenance is helpful.
• Ability to obtain and maintain an airport security badge through the local airport if applicable is required.

We offer a comprehensive total rewards package including:

• 401K company match + additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate, and certificate programs, paid at the start of the semester.
• Flight training bonus program for earning pilot certifications.
• Fertility and adoption assistance, along with discounted childcare and planning.
• Free financial consultations and guidance.

At Textron Aviation, base pay is only one part of our Total Rewards package and is determined within a range based on your experience, qualifications, and location. Our workforce is diverse, and we welcome applicants from all backgrounds who meet the job requirements.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information, or any other characteristic protected by law.