Customer Service - Service Coordinator

Hamilton by Gunnebo; Milford (CT); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee assistance program

Job summary

Hamilton by Gunnebo seeks a Service Coordinator to support US and Canada by handling inquiries, entering data in Sage 100, and coordinating service calls with providers.

The role offers a Monday–Friday schedule with training, potential remote days, and opportunities to advance within a global safety solutions company.

Qualifications

• High school diploma or equivalent.
• Prior multitasking and data entry experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Coordinate service requests from emails and phone calls for US and Canada.
• Enter customer details into service requests per contract requirements.
• Provide proactive communication to customers and colleagues.
• Coordinate service requests with service providers and monitor progress.
• Follow up with service providers to ensure timely completion.
• Generate and upload invoices and manage related portals.
• Maintain data accuracy and adhere to safety and housekeeping requirements.

Skills

Communication skills

Multitasking

Data entry accuracy

Customer service

Outlook

Organizational skills

Fast-paced environment

Relationship management

Education

High school diploma or equivalent

Tools

Sage 100

Outlook

Excel

Job description

Service Coordinators will receive and coordinate support calls, enter data into Sage systems and dispatch service calls for the US and Canada, as well as manage portals for certain work orders. Service Coordinators generate invoices and upload invoices into portals. This role has a Monday through Friday schedule 8am-4:30pm OR 8:30am-5:00pm. After completing training requirements, the associate will have the opportunity to work from home one to two days per week. Associate must have availability to work one 11:30am - 8pm shift per week (from home) as well as an additional 11:30-8pm Friday close as Service Coordinators rotate Friday shifts throughout the month. The schedule is typically an 8.5-hour shift with a half hour lunch.

RESPONSIBILITIES/ DUTIES:

• Ability to follow verbal and written instructions. Good communication skills with an emphasis on customer service.
• Coordinate service requests from incoming customer emails and phone calls for US and Canada. Ensure all customer details are entered in the service request per contract requirements.
• Provide proactive support to all external and internal customers through effective communication, product knowledge, and problem solving.
• Communicate service request to assigned Service Providers, monitoring as required to ensure services are performed per customer contract.
• Follow-up with US Service Providers to ensure timely ticket completion.
• Generate BOLs, support freight claims and other service-related logistics activities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Follow company safety and housekeeping requirements.
• All other duties as assigned.

• High school diploma or equivalent.
• Previous experience that required multitasking, organization and proactive follow up.
• Previous experience which required a high level of data entry accuracy (Preferred).

• Consistent work history.
• Good attendance and punctuality.
• Ability to pass a background check and drug screen. Due to the nature of our industry we test for Marijuana and applicants must test negative.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

• Excellent written and oral communication skills.
• Ability to effectively present information to other employees of the organization.
• Excellent organizational skills with the ability to multitask.
• Ability to work in a fast-paced inbox.
• Ability to develop and maintain Customer relationships.
• Ability to learn and use business software such as Sage 100.
• Knowledge of Office 365 and Outlook.
• Self-motivated, organized with a positive attitude.

Why join us

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

Are you passionate about sustainability, innovation, safety and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

At Gunnebo, we have a bigger mission, we are working For a Safer World. We welcome your application.

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Safe Storage

Gunnebo Safe Storage specializes in certified physical security solutions. Whether this is to safely secure valuables, cash, private or business critical possessions from burglary, fire and explosion, or to provide industries with customized solutions for specific storing needs, such as pharmaceuticals or luxury products – we provide peace of mind at home, in transit and at work.

Hamilton Companies are an Equal Opportunity Employer.

401(k)

401(k) Profit Sharing 3% Match

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance