Technical Service Engineer Consultant

Navistar; Woodridge (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Service Engineer Consultant to lead the resolution of complex product issues. In this dynamic role, you will collaborate with dealer networks and engineering teams to enhance vehicle uptime and serviceability. Your responsibilities include developing service repair plans, supporting new vehicle launches, and ensuring customer feedback is integrated into product development. This position offers an exciting opportunity to impact the automotive industry while working in a collaborative environment that values innovation and problem-solving. If you thrive in fast-paced settings and have a passion for engineering, this role is perfect for you.

Qualifications

• 5+ years of technical service engineering experience required.
• Strong presentation and communication skills are essential.
• Experience with statistical problem solving and project management.

Responsibilities

• Manage complex product issues and develop service repair plans.
• Support vehicle launches to reduce warranty claims and downtime.
• Liaison between Customer Service and engineering teams.

Skills

Technical Service Engineering

Automotive Service

Project Management

Statistical Problem Solving

Interpersonal Skills

Mechanical Aptitude

Electrical Aptitude

Communication Skills

Education

Bachelor's degree in Engineering or Automotive Technology

Master's degree in Engineering or Automotive Technology

Tools

VisMockUp

CAD

Teamcenter

Navistar/International Service Information System

Microsoft Office Suite

Microsoft Teams

Power BI

Job description

Position Overview: As a Technical Service Engineer Consultant, you will be responsible for managing complex product issues to resolution as the project lead and assist in identifying root cause and corrective actions for trucks with warranty claims, technical case files, and other early warning indicators. This is an engineering and technical role working with our dealer network to understand repair issues arising within our customers’ vehicles, working with engineering to identify a solution for trucks in both post and pre-production to ensure maximum uptime for our customers. Potential areas of responsibility will be the vehicle powertrain and/or vehicle electrical architecture (to include diesel engines, transmissions, electrical systems, and other subsystems within the chassis) and may get exposure to other systems as well.

Responsibilities:

1. Research, develop and implement service repair plans for vehicles in the field.
2. Assist and support the launch of vehicles that provide value to our customers reducing warranty and downtime.
3. Upfront involvement in the Product Development Process to ensure the Voice of the Customer is heard through serviceability requirements in the new product.
4. Present and report status to upper level management of activities and issues.
5. Provide effective resolution of dealer and fleet complaints.
6. Write technical reports and develop baseline diagnostics.
7. Liaison between Customer Service Organization and engineering Systems Management Team.
8. Develop and demonstrate competencies with Statistical Problem Solving Strategies and Tools.
9. Actively involved in Project Management activities.
10. Select, direct, and coordinate activities of service organization to maintain high level of vehicle availability and uptime.
11. Manage or review dashboards and scorecards for daily visibility around group metrics and customer needs.

Minimum Requirements:

1. Bachelor’s degree and at least 5 years of technical service engineering, automotive service or truck service experience OR
2. Master’s degree and at least 3 years of technical service engineering, automotive service or truck service experience OR
3. At least 7 years of technical service engineering, automotive service or truck service experience.

Additional Requirements:

Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).

Benefits and Compensation:

Degree in Engineering or Automotive Technology is strongly preferred. Excellent presentation skills and verbal/written communication skills. Approachable with excellent interpersonal skills to work effectively across diverse teams. Able to operate with a minimum of supervision and with an ownership mindset. Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems. Navistar/International Service Information System. Statistical Problem Solving/Six Sigma Certification. Global 8D ASE Certification a plus. General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.). Ability to multitask and manage quickly changing objectives and priorities. Excellent mechanical and electrical aptitude. Preferred Medium and/or Heavy-Duty truck experience. Microsoft Teams and Power BI experience helpful. Data processing experience. Understanding of basic EV system architecture and components.

Company Overview:

Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t. Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts. With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com. Accelerating the Impact of Sustainable Mobility. Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #ridewithnavistar