Technical Service Engineer - ADL

Steel Dynamics, Inc; Columbus (MS); On-site; USD 70,000 - 95,000; Full time

Job summary

Aluminum Dynamics in Mississippi seeks a technically skilled professional to manage customer relationships and address aluminum product quality issues. You will visit customers, review inquiries, support RFQs, and drive corrective actions with operations and sales teams.

You will perform analyses, support new part development and plant trials, and coordinate audits and certifications to ensure customer satisfaction and continuous improvement.

Qualifications

• 4-year degree in engineering, technology, science, business or applicable field.
• 2 years aluminum plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer.
• Data analysis & management skills (SQL, Access, MS Office, SPC, MiniTab, etc.)
• Excellent and proven problem-solving skills
• Excellent technical communication skills
• Capability to prioritize and multi-task
• Self-motivated with strong orientation for continuous improvement and customer-focused service

Responsibilities

• Regularly visit assigned automotive aluminum customers for monitoring quality performance and providing feedback to Operations and Commercial.
• Review aluminum customer inquiries and participate in RFQ's from a technical perspective; verify properties and specs.
• Oversee review of customer complaints, claims, and corrective actions.
• Assist operations in troubleshooting and correcting quality issues.
• Provide technical support to customers' manufacturing facilities.
• Perform automotive part thickness strain and FLD analysis.
• Participate in product development, qualification, and plant trials.
• Coordinate customer visits, tours, audits, and certification procedures.
• Develop rapport with customers' manufacturing, quality, and engineering personnel.
• Work with operations, sales, and product development to ensure customer satisfaction.
• Understand current and future functional requirements for products used by customers.
• Participate in customer initiatives for aluminum as appropriate.
• Manage Part Inspection Guide for assigned customer base.

Skills

Data analysis & management

Problem-solving

Technical communication

Prioritization & multi-tasking

Self-motivated

Education

4-year degree in engineering/technology/science/business

Tools

SQL

MS Access

MS Office

SPC

MiniTab

Job description

Aluminum Dynamics

Create, develop and maintain customer technical relationships and address customer issues related to aluminum product functionality and quality.

• Regularly visit assigned automotive aluminum customers (maybe require to visit non-automotive customers in case of personnel unavailability or emergency situations) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial
• Review aluminum customer inquiries and participate in RFQ’s from a technical perspective. Verify property parameters, material specs and perform new part investigation as required
• Overall responsibility for review of customer complaints, claims, and corrective actions
• Assist operations in troubleshooting and correcting quality issues
• Provide technical support to customers manufacturing facilities
• Perform automotive part thickness strain and FLD analysis as situation warrants
• Perform forming, thinning analysis on new or existing products as situation warrants
• Participate in product development, qualification, and plant trials
• Coordinate and participate in customer visits, tours, audits, and certification procedures for the mill as needed
• Develop a strong rapport with customers manufacturing, quality, and engineering personnel
• Work effectively with operations, sales, and product development to ensure customer satisfaction
• Understand current and future functional requirements for products as used by the customer
• Participate in customers initiatives for aluminum as appropriate
• Manage Part Inspection Guide for assigned customer base.

Required

• 4-year degree in engineering, technology, science, business or applicable field.
• 2 years aluminum plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer
• Data analysis & management skills (SQL, Access, MS Office, SPC, MiniTab, etc.)
• Excellent and proven problem-solving skills
• Excellent technical communication skills
• Capability to prioritize and multi-task
• Self-motivated with strong orientation for continuous improvement and customer-focused service

Preferred

• Degree in Materials Science/Metallurgical Engineering
• Demonstrated knowledge of aluminum processes, aluminum specs, and applications
• Both aluminum production and aluminum user experience in manufacturing, QA, or Engineering
• Knowledge of ISO and other applicable standards, such as API, ABS, SAE, etc.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.