Technical Service Engineer - ADL

Steel Dynamics; Columbus (MS); On-site; USD 70,000 - 95,000; Full time

Job summary

Steel Dynamics is seeking a technical professional to create and maintain customer relationships in aluminum products. You will address quality concerns, analyze inquiries, and support plant operations with analyses like thickness strain and FLD.

Responsibilities include RFQ participation, investigating new parts, coordinating audits, and driving continuous improvement with customers and internal teams.

Qualifications

• Bachelor's degree in engineering or related field; 2 years aluminum plant experience or 5 years in QA/engineering at aluminum customer.
• Strong data analysis and management skills (SQL, Access, MS Office, SPC, Minitab).
• Excellent problem-solving and technical communication abilities.
• Ability to prioritize, multi-task and focus on customer needs with initiative.

Responsibilities

• Regularly visit automotive and non-automotive aluminum customers to monitor quality and provide feedback.
• Review inquiries, participate in RFQs from a technical perspective, and investigate part properties.
• Own review of customer complaints, claims, and corrective actions.
• Assist operations in troubleshooting quality issues and provide technical support.
• Perform thickness strain, FLD, forming and thinning analyses as needed.
• Participate in product development, qualification and plant trials.
• Coordinate customer visits, audits and certification procedures for the mill.
• Develop rapport with customers' manufacturing, quality and engineering teams.
• Align with operations, sales and product development to ensure customer satisfaction.

Skills

Problem solving

Technical communication

Multi-tasking

Customer focus

Continuous improvement

Education

4-year degree in engineering/technology/science/business

Tools

SQL

MS Office

SPC

Minitab

Data analysis

Job description

Subsidiary

Aluminum Dynamics

Overview

Create, develop and maintain customer technical relationships and address customer issues related to aluminum product functionality and quality.

Responsibilities

• Regularly visit assigned automotive aluminum customers (maybe require to visit non-automotive customers in case of personnel unavailability or emergency situations) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial
• Review aluminum customer inquiries and participate in RFQ’s from a technical perspective. Verify property parameters, material specs and perform new part investigation as required
• Overall responsibility for review of customer complaints, claims, and corrective actions
• Assist operations in troubleshooting and correcting quality issues
• Provide technical support to customers manufacturing facilities
• Perform automotive part thickness strain and FLD analysis as situation warrants
• Perform forming, thinning analysis on new or existing products as situation warrants
• Participate in product development, qualification, and plant trials
• Coordinate and participate in customer visits, tours, audits, and certification procedures for the mill as needed
• Develop a strong rapport with customers manufacturing, quality, and engineering personnel
• Work effectively with operations, sales, and product development to ensure customer satisfaction
• Understand current and future functional requirements for products as used by the customer
• Participate in customers initiatives for aluminum as appropriate
• Manage Part Inspection Guide for assigned customer base.

Qualifications

Required

• 4-year degree in engineering, technology, science, business or applicable field. 2 years aluminum plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer Data analysis & management skills (SQL, Access, MS Office, SPC, MiniTab, etc.) Excellent and proven problem-solving skills Excellent technical communication skills Capability to prioritize and multi-task Self-motivated with strong orientation for continuous improvement and customer-focused service

Preferred

• Degree in Materials Science/Metallurgical Engineering Demonstrated knowledge of aluminum processes, aluminum specs, and applications Both aluminum production and aluminum user experience in manufacturing, QA, or Engineering Knowledge of ISO and other applicable standards, such as API, ABS, SAE, etc.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.