Technical Service Engineer - ADL

UNAVAILABLE; Columbus (MS); On-site; USD 75,000 - 110,000; Full time

Job summary

Aluminum Dynamics is seeking a technical customer-facing engineer to manage relationships with automotive aluminum customers and address product performance and quality issues. You will review inquiries, participate in RFQs from a technical perspective and support plant operations in solving quality problems.

Responsibilities include conducting part thickness and FLD analyses as needed, supporting product development and plant trials, and coordinating customer visits and audits.

Qualifications

• 4-year degree in engineering, technology, science, business or applicable field; 2 years aluminum plant experience OR 5 years in QA, engineering or manufacturing at aluminum customer.
• Data analysis & management skills (SQL, Access, MS Office, SPC, Minitab) and strong problem-solving ability.
• Excellent technical communication and customer-focused service orientation.

Responsibilities

• Regularly visit automotive aluminum customers for monitoring quality performance and feedback reports.
• Review inquiries and participate in RFQs from a technical perspective; verify specs and conduct new part investigations.
• Oversee review of customer complaints, claims and corrective actions; assist operations in troubleshooting quality issues.
• Provide technical support to customer facilities and perform thickness strain and FLD analyses when needed.
• Participate in product development, plant trials, audits, and certification procedures as required.
• Coordinate customer visits and maintain strong rapport with manufacturing, quality and engineering teams.

Skills

Data analysis & management

Technical communication

Problem solving

Multi-tasking

Customer-focused service

Education

Bachelors degree in engineering, technology, science, business or applicable field

Tools

SQL

Access

MS Office

SPC

Minitab

Job description

Subsidiary

Aluminum Dynamics

Overview

Create, develop and maintain customer technical relationships and address customer issues related to aluminum product functionality and quality.

Responsibilities

• Regularly visit assigned automotive aluminum customers (maybe require to visit non-automotive customers in case of personnel unavailability or emergency situations) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial
• Review aluminum customer inquiries and participate in RFQ’s from a technical perspective. Verify property parameters, material specs and perform new part investigation as required
• Overall responsibility for review of customer complaints, claims, and corrective actions
• Assist operations in troubleshooting and correcting quality issues
• Provide technical support to customers manufacturing facilities
• Perform automotive part thickness strain and FLD analysis as situation warrants
• Perform forming, thinning analysis on new or existing products as situation warrants
• Participate in product development, qualification, and plant trials
• Coordinate and participate in customer visits, tours, audits, and certification procedures for the mill as needed
• Develop a strong rapport with customers manufacturing, quality, and engineering personnel
• Work effectively with operations, sales, and product development to ensure customer satisfaction
• Understand current and future functional requirements for products as used by the customer
• Participate in customers initiatives for aluminum as appropriate
• Manage Part Inspection Guide for assigned customer base.

Qualifications

Required

• 4-year degree in engineering, technology, science, business or applicable field. 2 years aluminum plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer Data analysis & management skills (SQL, Access, MS Office, SPC, MiniTab, etc.) Excellent and proven problem-solving skills Excellent technical communication skills Capability to prioritize and multi-task Self-motivated with strong orientation for continuous improvement and customer-focused service

Preferred

• Degree in Materials Science/Metallurgical Engineering Demonstrated knowledge of aluminum processes, aluminum specs, and applications Both aluminum production and aluminum user experience in manufacturing, QA, or Engineering Knowledge of ISO and other applicable standards, such as API, ABS, SAE, etc.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.