Technical Service Engineer

Hypertherm Associates; Lebanon (KY); On-site; USD 60,000 - 99,000; Full time

Benefits offered by this job

Profit Sharing

Employee Stock Ownership

Community Service Time

Environmental Stewardship

No-layoff Philosophy

Job summary

Hypertherm Associates is seeking a Technical Service Engineer to support customers with in-house or on-site troubleshooting, training, and issue resolution.

The role requires a Bachelor's degree in engineering and 5+ years of experience with industrial cutting equipment, plus travel up to 40%. Onsite location: Lebanon, NH, USA. The company offers strong employee ownership, profit sharing, and growth opportunities.

Qualifications

• Bachelor's degree in an engineering discipline; 5+ years in industrial cutting equipment; strong customer-facing skills.
• Must be self-driven and eager to learn new technologies.
• Excellent problem-solving and communication abilities.

Responsibilities

• Support products through in-house or on-site troubleshooting to enable system integration.
• Deliver technical product training covering use, maintenance, and optimization.
• Provide account support to resolve service or application issues with channel partners and users.
• Document key activities and build a knowledge library.
• Mentor peers through on-the-job training and knowledge transfer.

Skills

Customer-facing

Self-motivated

Learning mindset

Education

Bachelor's degree in engineering

Job description

Technical Service Engineer

Hypertherm Associates is a global, 100% Associate-owned manufacturer with an exciting opportunity for a Technical Service Engineer to join our growing team.

Hypertherm Associates is a 100% Associate-owned, global manufacturer with an exciting opportunity for a Technical Service Engineer to join our growing team. We are a global leader in providing advanced industrial cutting solutions, offering a collaborative work environment, strong no layoff philosophy for over 58 years!

The Technical Service Engineer is a direct link between Hypertherm and our Customers and Channel Sales Partners. Our Technical Service Engineers provide timely and accurate technical service support to assist customers with technical and product applications issues. Service Engineers are integral to ensuring Hypertherm's position as an industry benchmark for technical services and promotion of our total value proposition to customers.

As a Technical Service Engineer, you will:

• Support Hypertherm products for customers through in-house or on-site troubleshooting, consultation or repair to enable system integration, identification of root cause issues, and further customer hands‑on knowledge on technical issue resolution

• Professionally and effectively deliver technical product training to customers covering usage, maintenance and optimization of Hypertherm products to establish and strengthen self‑sustaining technical capabilities of customers

• Provide individualized account support to facilitate resolution of account service or application issues and develop a long‑term service partnership with target channel partner and end user accounts

• Accurately document all key work activities with a technical problem‑solving and knowledge library building mindset

• Mentor others through on‑the‑job training, product and process knowledge to foster development of short‑term capabilities

Who you are and what you bring:

• Bachelor's degree in an engineering discipline with 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field

• High level of self‑drive, excitement in learning new technologies

• Strong desire to excel in a customer‑facing environment

Preferred knowledge, experience or skills that differentiate you:

• Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering

Location: Onsite -Lebanon, NH

Travel: up to 40%

Besides our incredible culture, some of the benefits you can expect with a career at Hypertherm:

• Global, 100% employee-owned company for over 50 years

• Profit‑Sharing

• Employee Stock Ownership

• Five days/year Community Service Time

• Strong commitment to Environmental Stewardship

• Stable, growing organization with a no‑layoff philosophy

Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment. We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents. For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying.

$59,697.00-$99,494.00 Annual

This is the base pay range that an applicant can expect to make upon hire.

Pay within this range will vary based upon relevant experience, skills, and education among other factors.