Technical Service & Development Engineer

Jobtailor; Missouri; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a Senior Technical Support Engineer to drive customer success in thermoplastics. You will apply your expertise in compounding, injection molding, and extrusion to resolve technical inquiries and deliver tailored solutions.

Responsibilities include developing technical data, creating training materials, and collaborating across teams to support customers and internal stakeholders. Travel up to 40% to meet client needs and build strong relationships.

Qualifications

• Bachelor of Science in Chemical/Plastics/Polymer Engineering or related field.
• Strong knowledge of thermoplastic processes (compounding, injection molding, extrusion).
• Experience in TS&D or customer-facing roles.
• 5+ years in product development, processing, testing, and problem solving.
• Willingness to travel up to 40%.

Responsibilities

• Provide technical support and exceptional customer service to clients.
• Coordinate generation of technical data necessary to qualify the product for customers and targeted applications.
• Develop and provide product training and assist with product literature.
• Communicate effectively with customers to gather feedback and provide customized solutions.
• Document results in the required customer format.
• Develop and implement strategic approaches for troubleshooting quality issues related to product performance.
• Participate in the global technical network and ensure knowledge transfer.

Skills

Thermoplastic processes

Customer-facing

Project management

Cross-functional collaboration

MS Office

Education

B.S. in Chemical/Plastics/Polymer Eng

Tools

SAP

IT Tools

Microsoft Office

MS Excel

Job description

Responsibilities

• Offers technical support and exceptional customer service to clients by addressing inquiries and efficiently resolving issues.
• Provide customer technical support on the product range and coordinate generation of technical data necessary to qualify the product for customers and targeted applications with a goal of gaining customer approval.
• Develop and provide product training and assist with product literature.
• Communicate effectively with customers to gather feedback, fully understand their needs, and provide customized solutions.
• Document results in the required customer format.
• Develop and implement strategic approaches for troubleshooting quality issues related to product performance and application.
• Participate in the global technical network and ensure knowledge transfer.

Requirements

• B.S. degree in Chemical Engineering, Plastics Engineering, Polymer Engineering, or a related field
• Strong knowledge of thermoplastic processes, including compounding, injection molding, and extrusion techniques, with a solid understanding of polymer materials, formulations, and organic and silicone compounds
• Demonstrated experience in a TS&D role and/or customer-facing role
• Proven experience in thermoplastic compounding, from formulation to manufacturing
• 5+ years of relevant experience in product development and application, processing techniques, testing against industry standards, and problem solving for both customers and internal teams
• Excellent project management and organizational skills, with the ability to develop work plans, prioritize effectively, and meet deadlines
• Ability to collaborate cross-functionally to achieve customer and business objectives
• Proficiency in Microsoft Office and experienced with IT tools such as SAP
• Willingness to travel up to 40% to support business needs and customer engagement.

Core Competencies

Demonstrates expertise in thermoplastic processes and product development, with a strong focus on customer technical support and effective communication. Proven ability to manage projects, troubleshoot quality issues, and collaborate cross-functionally to meet customer needs.

Tools & Technologies

• SAP
• IT Tools
• Microsoft Office