Technical Services Engineer

Georg Fischer; Little Rock (AR); On-site; USD 70,000 - 95,000; Full time

Job summary

Georg Fischer seeks a Technical Services Engineer to own customer issues from diagnosis to resolution in a high-volume manufacturing setting. You will research, troubleshoot and implement solutions following established escalation procedures.

The role requires clear technical guidance, strong problem-solving skills and collaboration with R&D and production teams. Ideal candidates will have a mechanical or industrial engineering background, 7–10 years in manufacturing engineering, and hands-on

Qualifications

• Bachelor's degree in Mechanical or Industrial Engineering or related technical degree.
• 7–10 years of experience in Manufacturing Engineering.
• Hands-on experience in specification and design of plastics tooling, equipment, and automation.

Responsibilities

• Takes ownership of customer issues from diagnosis to resolution using standard escalation procedures.
• Provides technical information and analyses of customer complaints to identify root causes.
• Offers advice and recommendations on technical aspects of company activities and product improvements.
• Investigates issues using problem-solving methods to reach root cause and supports R&D with feedback.

Skills

Communication skills

Quality control

Manufacturing

Organization

Analytical skills

MS Office

Plastics tooling design

Education

Bachelor's degree in Mechanical or Industrial Engineering

Job description

The Technical Services Engineer takes ownership of customer issues reported and sees problems through to resolution. The incumbent researches, diagnoses, troubleshoots and identifies solutions to resolves issue by following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

Essential Duties & Responsibilities:

• Provides technical information and identities technical opportunities.
• Provides technical analysis of customer complaints.
• Provides advice, council and recommendations on all matters pertaining to the technical aspects of the Company’s activities.
• Investigates customer issues using problem-solving techniques such as Six Sigma methodology to get at root cause of the challenging and complex issues internally and externally.
• Provides feedback to R&D for new product development opportunities.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills with the ability to train staff.
• Thorough understanding of quality control standards and methodologies.
• Thorough understanding of manufacturing and production in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree in Mechanical or Industrial Engineering or related technical degree.
• Seven (7) to ten (10) years’ experience in Manufacturing Engineering.
• Hands on experience in specification and design of plastics tooling, equipment, and automation.
• Previous project management experience.

Working Conditions / Physical Requirements:

• Exposure to machine noise.
• Typical office/factory environment with possibility of exposure to heat in production area.
• Working conditions are normal for a high volume manufacturing environment.
• Work may involve lifting of materials and product up to 30 pounds and working in and around heavy equipment.
• Working in this environment requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, and work boots.
• This role may require walking in a non-climate controlled manufacturing environment.