Technical Service Desk Engineer: Windows, Cloud & ITSM

County of San Mateo

San Mateo (CA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

The County of San Mateo’s Technology Services Department is seeking a Service Desk Engineer to provide frontline technical support for County employees, contractors, and vendors. You will troubleshoot Windows and mobile devices, assist with application installation and configuration, and manage incidents via ITSM tools.

Ideal candidates will have experience with Microsoft 365, Azure/Entra, and basic server support, plus strong communication and service orientation.

Qualifications

Experience troubleshooting Windows and mobile platforms (iOS/Android).
Experience with ITSM platforms (ServiceNow) to manage incidents and requests.
Knowledge of Microsoft 365 suite, Outlook, Teams, OneDrive, SharePoint basics.
Familiarity with cloud services (Azure/Entra) and basic virtualization/server support.
Strong communication and customer service abilities.

Responsibilities

Provide technical support to County employees, contractors, and vendors across departments.
Troubleshoot hardware/software issues and assist with application installations and configurations.
Manage incidents and service requests via ITSM platforms such as ServiceNow.
Support mobile device setup and functionality; assist with cloud and identity management tasks.
Escalate complex issues and collaborate with IT teams to resolve root causes.