Remote IT Service Desk Engineer

County of San Mateo; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

County of San Mateo Technology Services Department is seeking qualified candidates for the Service Desk Engineer (IS Client Systems Specialist I). This position provides first-line technical support for County employees, contractors, and vendors.

Under general supervision, you will troubleshoot hardware and software, assist with installations, and support mobile devices, Microsoft 365, Azure, Okta, and Active Directory. This role requires strong customer service and problem-solving skills.

Qualifications

• Education: Completion of coursework in information systems, computer science, or related field.
• Experience: IS Client Systems Specialist I with 1 year of tech customer service support involving personal/mobile computing.

Responsibilities

• Provide consistent and excellent customer service while guiding users through technical solutions.
• Diagnose and resolve common IT problems including desktop/laptop, mobile, printer, software, and network issues.
• Create, modify, and troubleshoot user accounts and permissions in Active Directory and Okta.

Skills

Excellent communication

Customer service

Windows troubleshooting

ITSM (ServiceNow)

Cloud basics (Microsoft 365, Azure/Ens

AD/OKTA administration

PowerShell

DNS/DHCP/VPN

Remote support tools

Security awareness

Education

Info systems coursework

Tools

ServiceNow

Microsoft 365

Azure/Entra

Intune

SCCM

Okta Admin Console

Job description

County of San Mateo Technology Services Department is seeking qualified candidates for the Service Desk Engineer (IS Client Systems Specialist I). This position provides first-line technical support for County employees, contractors, and vendors.

Under general supervision, you will troubleshoot hardware and software, assist with installations, and support mobile devices, Microsoft 365, Azure, Okta, and Active Directory. This role requires strong customer service and problem-solving skills.