Technical Service Coordinator

KSB US; Thomson (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

KSB US is seeking a Technical Service Coordinator to prepare quotes for repairs and coordinate projects at the Thomson Service Center. This position requires strong customer skills, technical aptitude, and the ability to manage projects effectively.

The ideal candidate will have significant experience in an industrial environment, familiarity with rotating equipment, and excellent communication skills. A Bachelor's degree in engineering or a related field is preferred.

Qualifications

• 5 to 8 years’ experience in an industrial environment with mechanical and technical aptitude.
• Ability to read and interpret engineering drawings and specifications.
• Familiarity with different shaft seals and sealing plans including mechanical seals.

Responsibilities

• Prepare quotes for the repair of industrial equipment.
• Coordinate projects from conception through completion.
• Maintain high level of customer contact and communication.

Skills

Excellent verbal and written communication skills

Technical writing skills

Organizational skills

Ability to manage stress and adapt to change

Understanding of material and pump applications

Computer skills (SAP, Microsoft Office, AutoCAD)

Education

Bachelor’s degree in engineering or related technical field

Two-year degree in a technical or mechanical field

Tools

SAP/C4C

AutoCAD

Microsoft Excel

SharePoint

Job description

Technical Service Coordinator

GIW Industries Inc. – Thomson Service Center – Reports to Service Operations Manager – Location: Thomson, GA – Shift: 1st

Purpose of Position

Under the direction of the Service Operations Manager, prepare quotes for the repair of assorted industrial equipment and projects. Coordinate projects from conception through completion, including assisting and leading in assembly and disassembly of various rotating equipment. This hands‑on position requires strong customer and people skills and the ability to handle high pressure and stress to deliver jobs on time and under budget. Conduct work activities in a professional manner that reflects positively on the company and conforms to current Health and Safety legislation and GIW Industries Inc. Health and Safety Policy.

Duties and Responsibilities

• Execute all work in accordance with KSB and GIW Industries Inc. policies and procedures.
• Ensure all work is carried out in a clean and safe environment.
• Review and interpret service orders and JDS forms for product specifications such as scope of work and special instructions from the customer.
• Interpret GIW/KSB and vendor engineering drawings and communicate information to the shop floor clearly and concisely.
• Prepare detailed condition reports for quote generation, work instructions and transmittal to customers.
• Coordinate and interact during all stages with Service and Operations Manager, shop personnel, sales and vendors to ensure customer expectations are met.
• Assist and lead in the disassembly/assembly of various rotating equipment according to correct procedures.
• Maintain high level of customer contact and communication. Excellent customer and team communication skills.
• Schedule and coordinate jobs and projects from start to finish using ERP systems and on the shop floor. Ability to multi‑task while maintaining control over projects.
• Using ERP systems capture relevant time entries.
• Using ERP systems set up operation steps and job tasks for disassembly/repair processes.
• Using ERP systems create repair bill of material, release purchase requisitions and initiate expediting with the purchasing department.
• Quote gearbox, pump repairs, machine shop, fabrication, field service, power generation, industrial wastewater, municipal and general industrial projects.
• Coordinate with purchasing to obtain and organize parts and materials pricing for quoting jobs.
• Communicate with vendors to obtain the fastest turnaround time on parts and material pricing.
• Assist with implementation of department goals.
• Assist and train fellow employees with daily functions when required.
• Compile and complete internal technical repair work scopes, mark up drawings, vendor and customer RFQ, quality control plans and customer condition reports.
• Compile and complete customer repair QC data packages.
• Liaise with GIW/KSB vendors to obtain pricing and availability of spares and services for service related jobs.
• Liaise with internal work centers to discuss and verify work scopes/tasks.
• Schedule and manage job flow through the entire process.
• Assist in expediting repair turnaround efficiently to achieve on‑time delivery and accuracy.
• Perform other duties as assigned.

Experience

• 5 to 8 years’ experience in an industrial environment with mechanical and technical aptitude, including the ability to read and interpret drawings. Familiarity with pump designs, pump components and other rotating equipment.
• Familiarity with different shaft seals and sealing plans, including mechanical seals and packing.
• Familiarity with different bearings and bearing arrangements, including Babbitt bearings and roller bearings.

Education

• Preferred: Bachelor’s degree in engineering or related technical field with 2-3 years’ experience.
• Alternative: Two‑year degree in a technical or mechanical field with 3-5 years’ experience, or 5 to 8 years’ experience in a custom manufacturing or service environment.

Skills

• Excellent verbal and written communication skills; multi‑task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast‑paced environment. Excellent organizational skills. Ability to work in a team. Patience and proven problem‑solving skills. Ability to manage service quotations and orders processes. Ability to participate on cross‑functional teams. Ability to prioritize work based on urgency.
• Technical writing skills mandatory to manage writing technical reports describing condition, repairs and failure analysis. Ability to convey pictorially, verbally and in writing detailed assessment of equipment and failure modes.
• Excellent understanding of measuring units and ability to convert metric and imperial units.
• Understanding of material and pump applications, including reading pump curves, blueprints and service manuals.
• Strong understanding of bearing fits, gearing, failure analysis, and repair methods.
• Computer skills: ERP (SAP/C4C, Oracle, CRM, etc.), Microsoft Outlook, Word, Excel, SharePoint, Adobe and AutoCAD.
• Understanding of business flow in a service and/or manufacturing environment.
• Primary language: English. Bilingual candidates in Spanish or German encouraged.

Performance Expectations

Employee is expected to establish excellent relationships with customers, internal and external, sales team, and others to facilitate the KSB SupremeServ by GIW Industries business model (GIW is a partner, not a supplier). Maintain professional oral and written communication skills. Perform duties with transparency, accountability, courtesy, timeliness, initiative and professionalism. Maintain an organized, safe, healthy work environment. Maintain computer skills required for efficient processing of quotes and orders and for process documentation. Ability to work overtime as needed based on business needs.

Physical Requirements

Ability to lift up to 70 lbs, squat, pull, kneel, push, and bend. Must be able to wear a respirator for painting responsibilities.

Equal Employment Opportunity Statement

GIW Industries, Inc. (A KSB Company) is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time. KSB Group is an equal opportunity employer with the same commitment to diversity and inclusion and applies the same employment practices. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take initiative and are committed to our company; we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.