Service Sales Manager

KSB US; Thomson (GA); On-site; USD 75,000 - 100,000; Full time

Job summary

KSB US is seeking a Service Sales Manager in Thomson, Georgia, to drive profitable aftermarket sales growth for GIW slurry pumps and related services. This role is integral in developing relationships with customers in mining and industrial sectors while identifying service opportunities and providing tailored solutions.

The ideal candidate will have a strong background in technical sales, particularly in slurry transport and mining applications, alongside excellent communication and analytical skills. The position involves approximately 30-50% travel, highlighting its dynamic nature.

Qualifications

• Five years or more of experience in technical sales, field service, or operations.
• Experience with slurry pumps and mining equipment preferred.
• Ability to interpret technical drawings and specifications.

Responsibilities

• Develop and maintain relationships with existing and prospective customers.
• Promote GIW service capabilities and identify aftermarket sales opportunities.
• Prepare quotations and negotiate pricing and commercial terms.

Skills

Customer relationship management

Technical sales experience

Problem-solving and analytical skills

Knowledge of slurry pumps

Excellent verbal and written communication

Education

Bachelor's degree in Engineering, Business, or a related field

Tools

Microsoft Office

CRM systems

Job description

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

Service Sales Manager

KSB SupremeServ by KSB GIW, Inc.

Department: Service
Reports To: Director of Service
Location: Thomson, Georgia
Travel: Approximately 30–50%
FLSA Status: Exempt

Overview

The Service Sales Manager is responsible for driving profitable aftermarket sales growth for GIW slurry pumps and related services. Based in Thomson, Georgia, this position develops and maintains relationships with mining, aggregates, dredging, and industrial customers, promotes GIW service capabilities, and identifies opportunities for repairs, rebuilds, upgrades, inspections, field service, and replacement parts. The successful candidate will serve as a trusted advisor to customers while supporting the reliability and performance of the GIW installed base.

Responsibilities

• Develop and maintain strong relationships with existing and prospective customers throughout assigned territories.
• Promote GIW service capabilities, including inspections, field service, pump rebuilds, repairs, upgrades, maintenance programs, and service agreements.
• Identify and develop aftermarket sales opportunities within the GIW installed base.
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service solutions.
• Collaborate with service, engineering, and operations teams to develop customer‑focused solutions.
• Prepare quotations and proposals in accordance with company policies and pricing guidelines.
• Negotiate pricing and commercial terms while maintaining profitability objectives.
• Maintain an active sales pipeline and provide accurate sales forecasts.
• Support outage planning, shutdown activities, and emergency service requirements as needed.
• Assist customers with troubleshooting, product recommendations, and lifecycle planning for GIW equipment.
• Maintain accurate customer records and opportunities within the company CRM system.
• Monitor market trends, competitor activity, and customer needs to identify growth opportunities.
• Ensure compliance with all company policies, safety requirements, and applicable regulations.
• Represent GIW professionally at customer sites, industry events, and trade shows.

Education

• Bachelor's degree in Engineering, Business, or a related technical field preferred; or
• Equivalent combination of education, technical training, and relevant experience.

Experience

• Five (5) or more years of experience in technical sales, field service, engineering, maintenance, or operations within mining, aggregates, dredging, or heavy industrial environments.
• Experience with slurry pumps, slurry transport systems, or mining equipment strongly preferred.
• Proven ability to build customer relationships and identify aftermarket service opportunities.
• Experience working directly with maintenance, reliability, and operations personnel.

Required Knowledge, Skills, and Abilities

• Strong understanding of slurry pump applications, pump hydraulics, wear components, and maintenance practices.
• Knowledge of mining, mineral processing, aggregates, and dredging operations.
• Ability to interpret technical drawings, specifications, and maintenance documentation.
• Excellent verbal, written, and presentation skills.
• Strong customer relationship management and negotiation abilities.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office and CRM systems.
• Strong problem‑solving and analytical skills.
• Commitment to safety, quality, and customer satisfaction.

Physical Requirements

• Ability to travel domestically up to 50% of the time.
• Ability to access customer facilities, including mining and industrial environments.
• Ability to wear required PPE and comply with customer safety requirements.

GIW Industries is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB SupremeServ by KSB GIW, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.