Counter Sales Associate

Baker Distributing Company; Arlington (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate in Arlington, Texas. The role involves maximizing sales and providing excellent customer service, supporting showroom merchandising, and resolving customer issues. Ideal candidates will have a High School Diploma or GED, strong interpersonal skills, and HVAC experience. The position requires proficiency in Microsoft Office and effective communication. You will operate warehouse equipment and fulfill various customer service duties, contributing to a dynamic team environment and ensuring customer satisfaction.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or a related field preferred.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong interpersonal skills with focus on customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re‑stocking product.
• Assist in resolving customer relations problems.
• Complete sales order processes for customers.

Skills

Customer service mindset

Problem-solving skills

Interpersonal skills

Sales experience

Ability to manage multiple tasks

Analytical aptitude

Technical experience

Proficiency in Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in business or related field

Job description

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Be responsible for showroom merchandising and re‑stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order processes for customers while attempting to up‑sell associated items.
• Serve walk‑in and telephone customers and assist with sourcing, shipping parts, inventory control, and warranty administration.
• Provide customers with product and service information by researching products via computer system, catalog, telephone, or other reference sources.
• Arrange stock on shelves or racks in the sales area and keep merchandise in order.
• Apply suggestive selling techniques and pursue up‑sell opportunities with current and prospective customers.
• Adhere to all company safety protocols and procedures; use personal protective equipment (PPE) as required, report safety hazards to management, and participate in safety training sessions and drills.
• Maintain a clean and organized workspace to prevent accidents and injuries; follow guidelines for safe handling and storage of products; maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or a related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem‑solving, and relationship‑building.
• Ability to manage multiple tasks in a dynamic, fast‑paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools.
• Excellent customer service mindset with the ability to develop long‑term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze and interpret data.
• Strong and creative problem‑solving skills.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures; reasonable accommodations will be provided.

Physical Demands and Work Environment

• Required to move parts and equipment weighing up to 50 pounds.
• Required to position self to access equipment by standing, sitting, walking, climbing, kneeling, crouching, or crawling.
• Operate computer and telephone equipment for extended periods of time.
• Visual acuity required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery.
• Required to operate warehouse equipment such as forklifts and pallet jacks.

Job Keywords

Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration