Technical Sales Support Specialist

WicPack; Hutto (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Day shift

Job summary

WicPack seeks a Technical Sales Support Specialist in Hutto, TX to serve as the primary contact for established customers, translating needs to Engineering and Sales, and ensuring orders move smoothly through production.

The role requires interpreting technical specs, strong communication, and excellence in multitasking. On-site, day shift, with competitive hourly pay and benefits.

Qualifications

• Minimum 3 years of customer service experience across phone, email, and face-to-face channels, preferably in a manufacturing or technical products environment.
• High school diploma or equivalent
• Comfort reading and interpreting technical specifications or drawings, or a demonstrated ability to learn technical product details quickly
• Strong verbal and written communication skills, with the ability to translate between technical and non-technical audiences
• Proficiency in Microsoft Office (Word, Excel); MacOS experience a plus
• Strong problem-solving, multitasking, and organizational skills
• Ability to work independently and collaboratively under pressure
• A positive attitude and the ability to work well with a diverse team and customer base

Responsibilities

• Serve as the primary point of contact for established customers via phone, email, and in person
• Act as the liaison between customers and our Engineering and Sales teams, translating customer needs into clear internal requests and relaying technical answers back to the customer
• Answer product questions from customers and support the Sales team as a product knowledge resource
• Review and interpret customer specifications and drawings to ensure orders are entered and produced correctly
• Route technical questions, specification changes, and product modification requests to Engineering and follow them through to resolution
• Process orders, forms, and applications, and set up new accounts
• Collaborate daily with Sales, Engineering, Production, Shipping, Inventory Control, and Accounts Receivable
• Resolve billing issues and respond promptly to customer inquiries
• Maintain accurate records and customer information in our proprietary software, ProPAK
• Organize workflow to meet production deadlines and customer timeframes
• Support month-end, quarter-end, and year-end activities

Skills

Customer service

Technical reading

Communication

Multitasking

Organizational skills

Independent work

Education

High school diploma

Tools

Microsoft Office

Excel

Word

ProPAK

MacOS experience

Job description

Hutto, TX · On-site · Full-time · $25–$30/hour (commensurate with experience)

About the Role

We're looking for a skilled and motivated Technical Sales Support Specialist to join our team. In this role, you'll be the primary day-to-day contact for our established customers as a connector between the customer, our Engineering team, and our Sales team once a partnership is in place and a product is in production.

You'll answer product questions, interpret customer specifications, keep orders moving, and make sure nothing falls through the cracks between departments. It's a role for someone who's comfortable with technical detail, genuinely enjoys taking care of customers, and can keep a lot of moving pieces organized at once.

What You'll Do

• Serve as the primary point of contact for established customers via phone, email, and in person
• Act as the liaison between customers and our Engineering and Sales teams, translating customer needs into clear internal requests and relaying technical answers back to the customer
• Answer product questions from customers and support the Sales team as a product knowledge resource
• Review and interpret customer specifications and drawings to ensure orders are entered and produced correctly
• Route technical questions, specification changes, and product modification requests to Engineering and follow them through to resolution
• Process orders, forms, and applications, and set up new accounts
• Collaborate daily with Sales, Engineering, Production, Shipping, Inventory Control, and Accounts Receivable
• Resolve billing issues and respond promptly to customer inquiries
• Maintain accurate records and customer information in our proprietary software, ProPAK
• Organize workflow to meet production deadlines and customer timeframes
• Support month-end, quarter-end, and year-end activities

What You Bring

• Minimum 3 years of customer service experience across phone, email, and face-to-face channels, preferably in a manufacturing or technical products environment
• High school diploma or equivalent
• Comfort reading and interpreting technical specifications or drawings, or a demonstrated ability to learn technical product details quickly
• Strong verbal and written communication skills, with the ability to translate between technical and non-technical audiences
• Proficiency in Microsoft Office (Word, Excel); MacOS experience a plus
• Strong problem-solving, multitasking, and organizational skills
• Ability to work independently and collaboratively under pressure
• A positive attitude and the ability to work well with a diverse team and customer base

What We Offer

• Competitive hourly pay of $25–$30, based on experience
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• A supportive, team-oriented work environment
• Day shift schedule, Monday through Friday

Location:

This is an on-site position in Hutto, TX 78634. Candidates must be able to reliably commute to the office.