Technical Sales Support (Healthcare)

Silgan Dispensing; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

Silgan Dispensing is seeking an experienced Technical Sales Support professional to back our North America Healthcare business. This role blends technical knowledge with customer interaction, supporting projects from concept through commercialization.

You will partner with customers, CDMOs, the Sales team and internal departments, troubleshoot issues, and collaborate across Product Management, Quality, Manufacturing and Sales to meet customer needs. Travel is required; remote/home-based in NA.

Qualifications

• Bachelor's degree in Engineering, Packaging, Manufacturing, or related field.
• Minimum of 5 years of experience in healthcare, pharmaceutical packaging, medical devices, or related industries.
• Strong customer-facing experience and project management skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to travel as required to support customers and business needs.

Responsibilities

• Provide technical expertise and support to the NA Healthcare Sales team.
• Lead technical discussions with customers, fillers, CDMOs, and internal stakeholders.
• Support filling lines, packaging lines, validation, and commercialization projects.
• Coordinate customer projects from concept through successful commercialization.
• Collaborate with Product, Project, Quality, Manufacturing, and Sales to meet needs.
• Troubleshoot technical and quality issues with internal teams to find solutions.

Skills

Customer-facing experience

Project management

Communication skills

Problem-solving

Education

Bachelor's degree in Engineering, Packaging, Manufacturing, or related field

Job description

Join Our Team at Silgan Dispensing!

Silgan Dispensing is seeking an experienced Technical Sales Support professional to support our North America Healthcare business. This role is an excellent opportunity for someone with a strong technical background in healthcare, pharmaceutical packaging, medical devices, or filling equipment who enjoys working directly with customers and collaborating across teams.

In this position, you will serve as a key technical resource, partnering with customers, contract development and manufacturing organizations (CDMOs), the Sales team, and internal departments to support projects from initial concept through commercialization.

Key Responsibilities

• Provide technical expertise and support to the North America Healthcare Sales team.
• Lead technical discussions with customers, fillers, CDMOs, and internal stakeholders.
• Support filling lines, packaging lines, validation activities, and commercialization projects.
• Coordinate customer projects from initial concept through successful commercialization.
• Collaborate with Product Management, Project Management, Quality, Manufacturing, and Sales teams to ensure customer needs are met.
• Troubleshoot technical and quality-related issues, working with internal teams to identify effective solutions.

What We're Looking For

• Bachelor's degree in Engineering, Packaging, Manufacturing, or a related field.
• Minimum of 5 years of experience in healthcare, pharmaceutical packaging, medical devices, filling equipment, or related industries.
• Strong customer-facing experience and project management skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to travel as required to support customers and business needs.

Preferred Qualifications

• Experience working with pharmaceutical, healthcare, medical device, or CDMO customers.
• Knowledge of filling line equipment, packaging equipment, and validation processes.
• Familiarity with regulated manufacturing environments.

Work Environment

This is a remote, home-based position supporting customers throughout North America. Frequent travel is required for customer meetings, industry events, and internal business activities. Travel may include both air and automobile transportation.

Why Join Silgan Dispensing?

At Silgan Dispensing, you'll have the opportunity to work with cross-functional teams, support innovative healthcare packaging solutions, and play an important role in helping our customers bring their products to market.

The anticipated starting salary for this position is $ 80,000. Final compensation may be higher and will be commensurate with the selected candidate's experience, qualifications, and overall value they bring to the organization.

Equal Employment Opportunity

Silgan Dispensing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.