Technical Sales Support Engineer

Thermal Equipment Service, Inc.; Lexington (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Training costs for HVAC Journeyman’s License covered

Salary while attending classes

Job summary

A leading HVAC solutions provider in Lexington, Kentucky, seeks an individual for a technical sales role. The candidate will provide outstanding customer service, technical support for HVAC equipment, and assist in installation and troubleshooting. Strong mechanical engineering skills are required, alongside excellent interpersonal abilities. The position involves inspecting projects, authoring reports, and providing training on new equipment. A Bachelor’s degree is preferred, and HVAC experience is a plus.

Qualifications

• Proficiency in technical writing for communications.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Superior understanding of HVAC systems is a plus.

Responsibilities

• Provide technical sales support for HVAC systems.
• Assist contractors in equipment installation and troubleshooting.
• Conduct inspections and author technical investigation reports.
• Facilitate training for new equipment installs.

Skills

Technical writing

Interpersonal skills

Customer service

Problem-solving

Organizational skills

Knowledge of HVAC systems

Analytical skills

General computer knowledge

Education

Bachelor of Science in Mechanical Engineering

Bachelor's degree in other engineering disciplines

Tools

Word

Excel

Outlook

Job description

Overview

Thermal Equipment Technical Sales support is looking for an individual to provide a world-class customer experience and leave the job site with a happy customer and complete technical solutions.

An individual in this position should have strong interpersonal and communication skills, as well as a high technical/engineering ability. A background in mechanical engineering or other engineering discipline is required. Experience in technical sales, field/job-site conditions in construction and previous experience in the HVAC industry are a plus.

Primary Functions

• Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Perform supporting role for all Sales Representatives within the company.
• Read and interpret technical specifications and plans developed for constructing/renovating a commercial building.
• Ability to apply common HVAC unit components in accordance with manufacturer\'s recommendations, as well as industry standards.
• Identify and resolve any and all operational issues.
• Provide input to installing contractors or service entities to expedite the resolution of equipment operational issues.
• Provide support to commissioning agencies for new HVAC system installs. Take lead as responsible party for resolving all punch list items related to HVAC equipment.
• Commission and troubleshoot various types of new commercial and industrial HVAC Equipment installations (factory training will be provided):
• • VRV
  • Rooftop Units
  • Chillers
  • Air Handlers
  • Water Source Heat Pumps
  • DX Split Systems
  • Factory Controls Systems
  • VFDs
• Provide owner training for new equipment installs.
• Provide operational support for customers as needed to assist customers with understanding their equipment.
• Inspect projects prior to startup services and inspect projects on a regular basis to verify proper installation of our equipment.
• Provide support to installing contractors, be the “factory equipment expert” to the contractor, be a point of contact to answer questions on how to install the equipment.
• Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors and commissioning agencies as needed.
• Work closely with manufacturers to report application, operational or quality issues with their equipment products. Take the lead on driving issues to a robust resolution.

Requirements

• Proficient in technical writing that will be utilized in all forms of internal and field communication
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook
• Superior understanding of HVAC systems is a plus
• Will consider a recent engineering graduate without HVAC experience
• Ability to create and manage your own schedule to best support our customers
• Great organizational skills with the ability to prioritize and complete multiple tasks on-time
• Ability to travel daily to local job sites (within ~3 hours’ drive one way)
• Have the ability to remain at job sites as needed beyond an 8-hour work day
• Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site
• Ability to explain technical issues to both technical and non-technical employees and customers
• Ability to attend local community college to attain an HVAC Journeyman’s License
• Costs for this training will be paid by Thermal Equipment Sales
• Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in class

Qualifications and Experience

• Bachelors of Science in Mechanical Engineering preferred
• Bachelor degrees in other engineering disciplines will be considered
• Good driving record with current driver’s license

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Physical ability to visit construction sites and owner’s buildings as needed, including the ability to climb a ladder when needed to access rooftop equipment
• Have the ability to lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)

About the Company

Thermal Equipment Sales, Inc. has been a leader in the HVAC sales industry since it was incorporated in 1957. Thermal Equipment Sales, Inc. conducts business with a high level of competence, product knowledge, honesty and integrity; our goal is to always go above and beyond our customers\' expectations. Our firm works closely with consulting engineers and mechanical contractors to design, sell, and service HVAC equipment on new construction projects, renovation projects, and replacement projects.