Technical Sales Support Engineer

Chemelex; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Chemelex in Houston, TX seeks an engineer to provide pre- and post-sales support and design engineered heat tracing solutions for NA/LA markets. You will handle inquiries, troubleshoot installations, and coordinate with Sales, Applications Engineering, and Customer Care.

Some travel to job sites for commissioning or training may be required. The ideal candidate holds a Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering and has experience with drawings, ERP systems, and

Qualifications

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Experience with architectural/engineering drawings and process documentation.
• Familiarity with ERP/quote systems and call center technologies.
• Strong multitasking and communication skills.
• Ability to analyze and design engineered heat tracing solutions.
• Willingness to travel limited to job sites as needed.

Responsibilities

• Provide pre and post sales support via phone and email to our sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
• Application of product approvals and suitability of use for heat tracing designs.
• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support - which could include controller comissioning, product troubleshooting, or sales presentation/training.

Skills

Multi-tasking

Communication

Problem solving

Customer-focused

Education

Bachelor's degree in Electrical, Mechanical, or Industrial Engineering

Tools

Salesforce

SAP

8x8

Enovia

Microsoft Office

Bluebeam

AutoCAD

ERP/quote management system

Call center phone system

Job description

Chemelex in Houston, TX seeks an engineer to provide pre- and post-sales support and design engineered heat tracing solutions for NA/LA markets. You will handle inquiries, troubleshoot installations, and coordinate with Sales, Applications Engineering, and Customer Care.

Some travel to job sites for commissioning or training may be required. The ideal candidate holds a Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering and has experience with drawings, ERP systems, and