Technical Sales Support Specialist

Chemelex; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Chemelex in Houston, TX seeks an engineer to provide pre- and post-sales support and design engineered heat tracing solutions for NA/LA markets. You will handle inquiries, troubleshoot installations, and coordinate with Sales, Applications Engineering, and Customer Care.

Some travel to job sites for commissioning or training may be required. The ideal candidate holds a Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering and has experience with drawings, ERP systems, and

Qualifications

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Experience with architectural/engineering drawings and process documentation.
• Familiarity with ERP/quote systems and call center technologies.
• Strong multitasking and communication skills.
• Ability to analyze and design engineered heat tracing solutions.
• Willingness to travel limited to job sites as needed.

Responsibilities

• Provide pre and post sales support via phone and email to our sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
• Application of product approvals and suitability of use for heat tracing designs.
• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support - which could include controller comissioning, product troubleshooting, or sales presentation/training.

Skills

Multi-tasking

Communication

Problem solving

Customer-focused

Education

Bachelor's degree in Electrical, Mechanical, or Industrial Engineering

Tools

Salesforce

SAP

8x8

Enovia

Microsoft Office

Bluebeam

AutoCAD

ERP/quote management system

Call center phone system

Job description

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide pre and post sales support via phone and email to our sales channels and direct customers.


• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.


• Application of product approvals and suitability of use for heat tracing designs.


• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.


• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.


• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.


• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.


• Lead management of customer inquiries from our website and design tools.


• Limited travel to job sites for field support - which could include controller comissioning, product troubleshooting, or sales presentation/training.

YOU HAVE:

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering preferred.


• Previous experience with:
  
  
  
  • Architectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)
  
  
  • ERP/quote management system
  
  
  • Call center phone system
  
  
  
  


• Skills/Abilities:
  
  
  
  • Multi-task and balance shifting priorities to satisfy customer requests.
  
  
  • Strong communication/interpersonal skills.
  
  
  • Advanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.
  
  
  • Problem solving under adverse time constraints.
  
  
  • Have a positive and constructive impact on the team; a professional attitude towards different positions within the organization.
  
  
  • Follow standard work processes and help create them when needed.
  
  
  
  

At Chemelex:

We protect places of progress through electric excellence.

Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.

Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.

• Experts with empathy


• Explorer mindset


• Example for others


• Exceptional impact

We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.