Technical Sales Representative

Marlen International; Riverside (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Educational assistance program

Paid holidays & paid time off

Doing Good community involvement

Job summary

Marlen International is seeking a Technical Sales Representative to grow Lifecycle Services revenue by promoting aftermarket parts, field services, upgrades, rebuilds, and maintenance programs. You will identify opportunities within Marlen's installed base and assist customers in selecting solutions that improve equipment performance and reliability.

In this role you will do proactive outreach, quotation support, and follow-up while delivering exceptional customer service and helping achieve

Qualifications

• Associate's degree or equivalent experience preferred.
• 2+ years of experience in technical sales, inside sales, customer support, aftermarket sales, or industrial equipment sales.
• Strong customer service and relationship-building skills.
• Ability to interpret technical information and communicate solutions effectively.
• Experience using CRM systems, ERP systems, and Microsoft Office.
• Strong analytical skills with the ability to utilize customer, sales, install base, and service data to identify opportunities and support business decisions.
• Ability to travel up to 25%.

Responsibilities

• Promote and sell aftermarket parts, service, upgrades, rebuilds, and preventative maintenance solutions.
• Proactively contact customers to identify equipment support and service needs.
• Leverage CRM, install base, sales, and service data to identify sales opportunities and customer trends.
• Prepare quotations, proposals, and sales documentation.
• Follow up on customer inquiries, quotations, and open opportunities.
• Maintain accurate customer, opportunity, and activity records in CRM.
• Collaborate with Customer Service, Field Service, Engineering, and Regional Sales Managers to support customer requirements.
• Assist customers with product selection and provide technical information regarding service offerings.
• Support sales promotions, marketing campaigns, and customer outreach initiatives.
• Monitor customer purchasing patterns and equipment history to identify additional sales opportunities.
• Participate in customer visits, trade shows, and training activities as required.
• Provide timely communication and follow-up to ensure a positive customer experience.

Skills

Customer service

Relationship building

Communication

Analytical skills

Time management

Education

Associate's degree or equivalent experience

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Marlen International ("Marlen") has been trusted by the world’s leading food brands for more than 70 years. Located in Riverside, MO. Marlen is recognized as a global manufacturer of highly engineered food processing equipment and systems that design and build innovative solutions for the food processing industry.

As a service, we provide equipment lifecycle management programs through our Duravant Lifecycle™ Service team shaped to meet our customer needs. We provide a consultative approach to help our customers optimize the performance of their equipment. Our goal is to deliver service solutions that reduce operational disruptions and costs, optimize safety and quality, and improve overall equipment effectiveness within their operation. Our focus on OEM genuine parts is just one of many ways we work to bring value to our customers.

POSITION SUMMARY:

The Technical Sales Representative supports the growth of Lifecycle Services revenue by promoting and selling aftermarket parts, field services, upgrades, rebuilds, preventive maintenance programs, and other service-related offerings. Working closely with customers, Regional Sales Managers, Customer Service, and Field Service teams, this position identifies sales opportunities within Marlen's installed equipment base and assists customers in selecting solutions that improve equipment performance and reliability.

This role is responsible for proactive customer outreach, opportunity tracking, quotation support, and follow-up activities while delivering exceptional customer service and helping achieve Lifecycle Services sales objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote and sell aftermarket parts, service, upgrades, rebuilds, and preventative maintenance solutions.
• Proactively contact customers to identify equipment support and service needs.
• Leverage CRM, install base, sales, and service data to identify sales opportunities and customer trends.
• Prepare quotations, proposals, and sales documentation.
• Follow up on customer inquiries, quotations, and open opportunities.
• Maintain accurate customer, opportunity, and activity records in CRM.
• Collaborate with Customer Service, Field Service, Engineering, and Regional Sales Managers to support customer requirements.
• Assist customers with product selection and provide technical information regarding service offerings.
• Support sales promotions, marketing campaigns, and customer outreach initiatives.
• Monitor customer purchasing patterns and equipment history to identify additional sales opportunities.
• Participate in customer visits, trade shows, and training activities as required.
• Provide timely communication and follow-up to ensure a positive customer experience.

QUALIFICATIONS

POSITION REQUIREMENTS:

• Associate's degree or equivalent experience preferred.
• 2+ years of experience in technical sales, inside sales, customer support, aftermarket sales, or industrial equipment sales.
• Strong customer service and relationship-building skills.
• Ability to interpret technical information and communicate solutions effectively.
• Experience using CRM systems, ERP systems, and Microsoft Office.
• Strong analytical skills with the ability to utilize customer, sales, install base, and service data to identify opportunities and support business decisions.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel up to 25%.
• Technical Knowledge
• Customer Focus
• Relationship Building
• Business Analytics
• Communication
• Problem Solving
• Teamwork
• Results Orientation

PHYSICAL DEMANDS:

While performing the duties of this role, the employee is regularly required to sit, stand, walk, and use hands to operate standard office equipment. Occasional lifting of up to 25 pounds may be required.

WORK ENVIRONMENT:

This position operates primarily in a professional office environment with occasional work to production environments. While visiting customer or production environments, the employee may be exposed to moving mechanical parts, noise, and varying temperatures.

WHY YOU SHOULD APPLY:

As a Duravant Family Company, Marlen offers an excellent total rewards package and a culture that promotes long term career satisfaction, with opportunities for personal and professional growth. Additionally, Marlen participates in Doing Good initiatives to support our communities.

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Do What’s Right, Champion Customer Success, Respond Fast - Deliver Faster, Work Together - Win Together, Ignite What’s Next Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have volunteer opportunities throughout the year.

Equal Opportunity & Accommodation Statement:

Marlen is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and will provide accommodation throughout the recruitment process in accordance with applicable legislation.