Technical Sales Representative

prattexternalcareersite; Lewisburg (WV); On-site; USD 60,000 - 90,000; Full time

Job summary

Pratt Industries is seeking a Technical Sales Representative to act as the primary liaison between Pratt Industries and assigned customers. The role emphasizes maintaining strong relationships, identifying process improvements, and collaborating with internal teams to boost satisfaction and efficiency.

The candidate will conduct on-site visits, communicate customer concerns, and drive cost-reducing initiatives while partnering with CSRs, QA, and production teams to support company growth.

Qualifications

• High school diploma or GED required.
• Minimum of five years outside sales experience or related experience with college coursework.
• Proficiency in Excel and PowerPoint; data collection and reporting abilities.
• Excellent verbal and written communication; able to present to groups.
• Strong mathematical skills: rates, ratios, percentages.
• Strong problem-solving and ability to follow directions.

Responsibilities

• Conduct on-site visits to assess customer needs and provide solutions.
• Serve as main contact, relay customer concerns to Pratt facility.
• Investigate process improvements to enhance efficiency and reduce costs.
• Collaborate with Customer Service Representatives on new items and customer activity.
• Join local Sales Representatives to review customer production lines.
• Support QA Manager in complaint resolution.
• Work closely with production team and Project Manager.
• Lead Pratt projects impacting customers.

Skills

Excel

PowerPoint

Data collection

Report generation

Verbal & written communication

Problem solving

Education

High school diploma or GED

College coursework

Tools

Job description

Technical Sales Representative

Department: Sales
Reports To: Sales

Position Overview

The Technical Sales Representative serves as the primary liaison between Pratt Industries and assigned customers not associated with a local sales representative. This role focuses on maintaining strong customer relationships, identifying process improvements, and collaborating with internal teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Conduct on-site visits at mutually agreed-upon timeframes to assess customer needs and provide solutions.
• Act as the main point of contact, communicating customer concerns and issues to the Pratt facility.
• Investigate opportunities to improve processes, including:
• Enhancing material shipping methods.
• Redesigning materials to improve run-ability or reduce costs.
• Increasing customer or Pratt line efficiency.
• Collaborate closely with Customer Service Representatives (CSRs) on:
• New items.
• Overall customer activity.
• Join local Sales Representatives to review customer production lines.
• Support Quality Assurance (QA) Manager in complaint resolution.
• Work closely with the production team and Project Manager.
• Lead Pratt projects impacting customers.

Required Skills and Qualifications

• Education: High school diploma or GED.
• Experience: Minimum of five years of outside sales experience or related experience with college coursework.
• Technical Skills: Proficiency in Microsoft Excel and PowerPoint; ability to collect data and generate reports.
• Communication Skills: Excellent verbal and written communication abilities; capable of presenting effectively to groups.
• Mathematical Skills: Ability to perform basic arithmetic operations and calculate rates, ratios, and percentages.
• Reasoning Ability: Strong problem-solving skills and the ability to apply common sense understanding to carry out instructions.

Physical Requirements: Ability to stand, walk, talk, and hear regularly. The employee is sometimes required to use hands to handle, or feel; reach with hands and arms; and stoop, kneel, crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Preferred Qualifications

• Education: College degree, preferably in graphics or packaging.
• Industry Experience: Experience in the corrugated box industry.
• Additional Skills: Knowledge of production processes, quality standards, design, and customer interaction.

Work Environment

• Regular exposure to moving equipment in the work area.
• Occasional exposure to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
• The noise level in the work environment is usually loud.

Opportunities are always in front of us. With our future growth plans there will be many exciting opportunities for all existing and future employees. We believe in continuous investment in our employees and assets which helps create an exciting, growing, and sustainable environment. I hope you have the chance to thrive and take advantage of these opportunities here at Pratt Industries.

-- Brian McPheely, Global CEO, Pratt Industries