Technical Sales Representative

Dover Corp; Bethlehem (Northampton County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, disability & 1

Life insurance

Paid time off

On-site cafeteria

Employee Fitness Center

Job summary

Innovative Controls Systems (ICS) is seeking a Technical Sales Representative to support regional outside sales and inside sales teams by verifying quote accuracy, processing orders, and delivering high-level customer service. This role collaborates with Support, Accounting and Production to ensure smooth operations and positive interdepartmental relationships.

The position requires technical sales experience, ERP/CRM proficiency, and strong communication skills to coordinate shipments, dates,

Qualifications

• Daily use of Microsoft Suite including Outlook, Word and Excel.
• Experience using an ERP (Oracle) to gather information for quoting and updates.
• Experience using Salesforce and Zendesk in quoting and customer interactions.

Responsibilities

• Support region commercial teams with RFQ and technical support process.
• Review customer specifications, recommend products, and develop technical quotes for sales teams.
• Update and verify accurate system entries between Oracle, Salesforce, RFQ for order processing.

Skills

MS Office

Salesforce

Zendesk

Oracle ERP

CAD Software

Communication

Organizational skills

Problem solving

Education

Technical/Associate degree in Electrical/Eng

HS diploma or GED + 5 years exp.

Tools

CRM software

Job description

Innovative Controls Systems (ICS) is part of Vehicle Wash Solutions, a leader in the Vehicle Wash Manufacturing industry.

ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, paid holidays as well as an on-site Cafeteria and Employee Fitness Center.

Summary

The Technical Sales Representative is a new role to Innovative Control Systems designed to be the technical resource supporting our regional outside sales team, inside sales team, and customer base, verifying technical quote accuracy, order entry, and providing a high level of service to meet customer needs. In addition to the sales team, this role will also work closely with Support, Accounting and Production Departments. This person is required to maintain a positive, professional and cooperative relationship with all departments within the company as well as with all ICT customers, distributors and vendors.

Essential Duties and Responsibilities

• Support region commercial teams with Request for Quote (RFQ) and technical support process
• Review customer specifications, recommend appropriate products for application, and develop technical quotes for commercial (inside & outside sales teams)
• Update and verify accurate system entries between Oracle, Salesforce, RFQ for accurate order processing.
• Build and maintain relationships with the regional sales managers and channel
• Maintain a high level of service as customer base increases
• Contact customers regarding coordination of shipments, installation dates, and other end of sales cycle activities.
• Enter system orders and quotes from customers
• Work as a team to support each other as needed

Qualifications

Education

• Technical or Associate's degree/certification in Electrical, Engineering, Electro-Mechanical or other related technical field, plus 3 year of experience in a technical sales role or similar supportive sales and quoting role.

OR

• High School diploma or GED equivalent plus 5 years of experience in a technical sales role or similar supportive sales and quoting role.

Skills and Experience

• Daily use of Microsoft Suite, including Outlook, Word, and Excel
• Demonstrated strong organizational and problem‑solving skills.
• Experience using an ERP (preferably Oracle) to gather information necessary for quoting and making updates/changes where needed.
• Experience using CRM software (Salesforce and Zendesk are preferred) in quoting and other customer interactions.
• Strong interpersonal, verbal, and written communication skills.
• Must possess a strong attention to detail and be able to work with a high degree of accuracy.
• Must be self‑motivated and able to work with minimal direct supervision.

• Knowledge of the competitive landscape of the carwash market and ability to position different solutions (preferred)
• Familiar with at least one of the leading CAD software, such as Inventor, AutoCAD, Pro/E, UG, Catia, Solid Works (preferred)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set up of Company's system may be expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk;sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.