Technical Sales Engineer

Tandem/Neal Associates; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tandem/Neal Associates seeks an experienced account manager to drive customer success in the aerospace and defense sector. You will communicate with clients and internal teams to understand and mitigate customer issues while identifying opportunities for growth.

Ideal candidates have manufacturing account management experience, strong client-facing skills, and the ability to travel regionally to Northeast customers as needed.

Qualifications

• Experience in account management within a manufacturing setting.
• Strong communication and client-facing skills.
• Willingness and ability to travel regionally.

Responsibilities

• Collaborate cross-functionally with stakeholders to ensure customer success.
• Develop and maintain customer relationships to meet needs.
• Visit customers to identify growth opportunities within the platform.
• Report on the health of customer accounts.

Skills

Account management

Client facing

Aerospace experience

Manufacturing experience

Travel willingness

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Aerospace and defense experience a must.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience in manufacturing setting
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel all over the Northeast