Technical Sales Coordinator

Hm Cragg; Minneapolis (MN); Remote; USD 55,000 - 75,000; Full time

Job summary

Join a dynamic employee-owned company as a Technical Sales Coordinator. You'll support business relationships, provide excellent customer service, and have opportunities for growth. Enjoy remote work and a comprehensive benefits package including stock options.

Benefits

Training and Development Opportunities

Tuition Assistance

PTO and Paid Holidays

Company-Paid Life and Disability Insurance

401k Match

Medical, Dental, and Vision Insurance

Qualifications

• 3+ years of experience in a technical support or service environment.
• Knowledge of single- and three-phase UPS technology preferred.

Responsibilities

• Support and grow business relationships with key resellers.
• Create timely and accurate quotes for customers.
• Provide world-class technical expertise and customer service.

Skills

Customer Service

Communication

Technical Support

Teamwork

Tools

CRM Software

Microsoft Office

Job description

Join Our Team at HM Cragg - Elevate Your Career as a Technical Sales Coordinator!

Who We Are:

We are 100% employee owned, so when you join HM Cragg, you become an owner of one of the most highly skilled and customer-centric companies in the power industry. Our values guide our day-to-day decision making and reflect our core ideologies: Safety First, Create and Innovate, Serve Others, Strive for Excellence, Do What You Say, and Together We Are Better. As an employee and owner of HM Cragg, you will represent these values. This translates into an experience that's a "WOW" for our customers!

We take that same "WOW" commitment and apply it to our own people as well. We offer an exceptional employment experience starting with participation in our employee ownership program and including a comprehensive benefits package. We promote an opportunity for challenge and growth along with progressive tools and technology. If a dynamic and innovative environment supports your interests, we encourage you to take the next step in your career at HM Cragg.

Who You Are:

You love helping others and strive to exceed customer expectations. You communicate clearly. You thrive on juggling multiple tasks and can respond quickly as new issues arise. You are a team player who believes that together, we are better.

What We'll Accomplish Together:

Your role in our mission is to work in partnership with the Territory Sales Manager to support and grow business relationships with key resellers and distribution customers. You'll create timely and accurate quotes for customers. You'll respond to customer needs and inquiries and ensure resolution. You will provide world-class technical expertise as well as exceptional customer service.

What It Takes To Succeed:

To ensure the best service for our customers, 3+ years of experience in a technical support or service environment is essential, and some knowledge of single- and three-phase UPS technology and complementary products is preferred. Proficiency with CRM software and Microsoft Office products is required.

What's In It For You:

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Technical Sales Coordinator, you'll have the opportunity to work remotely. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, familial status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

If you're ready to put your technical support skills to work, we can't wait to meet you!