Technical & Sales Assistant - SpotWeld Products

ScanMaster Systems (IRT); Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full medical benefits

Life and dental insurance

Job summary

ScanMaster Systems (IRT) in Greenville, South Carolina, is seeking a hands-on individual for a role that combines warehouse operations and technical support. You will assist with logistics coordination, maintain customer databases, and may have opportunities for software technical support as you grow. Candidates must have mechanical aptitude, strong organizational skills, and the ability to work with tools. Full medical benefits, life and dental coverage are included.

Qualifications

• Comfort working with tools and equipment.
• Ability to lift 50+ lbs and work in a shop/warehouse setting.
• Eager to learn technical products deeply.

Responsibilities

• Assist with kit preparation, packing, shipping, and logistics.
• Schedule demonstrations, meetings, and product discussions.
• Support sales and technical teams with accurate documentation.

Skills

Mechanical aptitude

Strong organizational skills

Communication skills

Basic computer proficiency

Tools

Monday.com

Job description

Overview

This role combines warehouse operations, technical support, and customer coordination. The ideal candidate is hands-on, detail-oriented, and comfortable interacting with customers, with the opportunity to grow into a more advanced technical support role.

Key Responsibilities

Warehouse & Technical Kit Preparation:

• Assist with kit preparation, packing, shipping, and logistics coordination.


• Perform basic product testing and verification prior to shipment.


• Maintain organized inventory and assist with stock tracking.

Customer Coordination & Database Support:

• Maintain a clear “line of sight” into the Monday.com system and customer database.


• Schedule demonstrations, meetings, and product discussions.


• Support sales and technical teams with accurate documentation and communication.

Growth Path – SpotWeld (software) Technical Support (Advanced Responsibilities):

As experience and product knowledge increase, responsibilities may expand to include:

• SpotWeld software support and troubleshooting.


• Assisting with training sessions.


• Supporting field or virtual customer engagements.

Required Qualifications

• Mechanical aptitude and comfort working with tools and equipment.


• Strong organizational and communication skills.


• Basic computer proficiency and comfort working within CRM/database systems.


• Ability to lift 50+ lbs and work in a shop/warehouse setting.

Key Traits for Success

• Detail-oriented and process-driven.


• Comfortable speaking with customers.


• Eager to learn technical products deeply.


• Self-starter with strong follow-through.


• Team-oriented with a proactive mindset.


• Willing to travel.

Compensation and Benefits

• Scanmaster offers full medical benefits to the employee and dependents. All premiums and deductibles are paid by the Employer; no out-of-pocket costs to the employee.


• We also offer Life and Dental benefits (Life for employees only, Dental for employees and independents) – premiums are paid by the employer.

Co-pays and Deductibles are paid by the employee.