Technical Robotic Field Service Engineer-remote

Liconic; San Francisco (CA); Remote; USD 80.000 - 95.000; Vollzeit

Zusammenfassung

Liconic is seeking a Service Specialist to repair, maintain, and troubleshoot automated storage systems from home with frequent travel to western USA locations. The role requires independence, strong problem-solving abilities, and robust electrical, mechanical, and computer skills.

Travel up to 50% overnight is expected, with base duties including installation and preventative maintenance. The ideal candidate will have a mechanical or electrical engineering background, customer service

Qualifikationen

• Must have strong problem solving skills across electrical, mechanical and software issues.
• Excellent customer service skills are required.
• Bachelor's degree in Engineering (mechanical or electrical preferred) or related experience.

Aufgaben

• Conduct repair services, preventative maintenance, and installation services on automated storage systems
• Repair, Clean, replace, or install necessary parts to maintain smooth operation
• Ensure all service actions are captured, defined, and documented per company policies
• Provide technical support to end users and distributor partners
• Frequent travel as required based primarily in western USA. Travel up to 50% overnight as required.

Kenntnisse

Problem solving

Customer service

Electrical knowledge

Mechanical knowledge

Computer skills

Ausbildung

Bachelor's degree in Engineering

Jobbeschreibung

Job Description

Job Description

Description

Working from home the ideal candidate will travel to locations to repair, maintain, and troubleshoot mechanical or electronic laboratory robotic equipment. This candidate should be comfortable working independently and be an excellent problem solver, have strong electrical, mechanical, and computer skills. Some overnight travel is required, mostly western USA.

The Service Specialist compensation base salary range of $80-95k DOE plus incentives ($5-$10k+) commensurate with experience will be negotiated to secure the right candidate. Full medical, dental, 401k, travel, and car allowance benefits.

Responsibilities

• Conduct repair services, preventative maintenance, and installation services on automated storage systems
• Repair, Clean, replace, or install necessary parts to maintain smooth operation
• Ensure all service actions are captured, defined, and documented per company policies
• Provide Technical support to end users and distributor partners
• Frequent travel as required based primarily in western USA. Travel up to 50% overnight as required.

Qualifications

• Bachelor's degree in Engineering (mechanical or electrical preferred) or related experience in laboratory automation is a plus
• Must have excellent customer service skills
• Must have excellent problem solving skills troubleshooting electrical, mechanical, and software issues
• 2+ years' in related technical field experience with strong background in electrical engineering as well as aptitude for mechanical engineering in component driven devices a plus. College Graduates considered.
• Passion for high level of customer service and follow through
• Advanced hands on electrical and mechanical knowledge and skills
• Strong communication and problem-solving skills
• Refrigeration experience working with cascade systems a plus
• Science background experience a plus
• Laboratory automation experience a plus
• Computer Skills knowledge and programming a plus
• Hands on experience working with electronics and component driven systems a plus
• Software experience a plus

Company Description

We are the global market leader in automation storage instrumentation technology for almost 30 years. Well established in the life science community as the preferred solution for automated biological storage, our instrumentation is used extensively as the go to solution for integrated and OEM for a wide variety applications including but not limited to temperature specific solutions for microplates, tips, cell growth, biological storage, and screening assays.

Company Description

We are the global market leader in automation storage instrumentation technology for almost 30 years. Well established in the life science community as the preferred solution for automated biological storage, our instrumentation is used extensively as the go to solution for integrated and OEM for a wide variety applications including but not limited to temperature specific solutions for microplates, tips, cell growth, biological storage, and screening assays.