Technical Resource Manager

Bluum; San Antonio (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Bluum is seeking a Technical Resource Manager to oversee installation and commissioning operations, guiding internal and subcontractor teams to deliver projects per proposal specifications and design. This hands-on leader will train staff, troubleshoot field issues, drive safety and quality, and ensure on-site resources and schedules keep projects on track while fostering a positive departmental culture.

The role reports to Project Delivery leadership and requires strong communication with

Qualifications

• Two years in a supervisory role
• Five years direct experience installing A/V equipment and terminating cables
• CTS certification required within 6 months of hire
• OSHA 30 certification preferred; to be obtained within 3 months of hire
• Low Voltage License preferred

Responsibilities

• Oversee installation teams and personnel development
• Approve timesheets and expenses; manage PTO
• Audit installation hours and material readiness
• Coordinate construction communication between GC and Bluum PMs onsite
• Ensure field teams have necessary materials and safe jobsite conditions
• Provide troubleshooting and technical guidance to install teams on site
• Ensure equipment is installed per proposal specifications and design documents

Skills

Audio/Video systems expertise

Team leadership

Troubleshooting

Project coordination

Reading blueprints

Communication

Time management

Education

Secondary diploma

Tools

A/V hardware tools

Blueprint markup tools

Job description

The Technical Resource Manager is responsible for the daily oversight of installation and commissioning operations within the internal and external teams, ensuring projects are delivered according to proposal specifications and design. This role serves as the primary point of contact for installation questions and the key decision-maker for the local installation and field engineering group. In addition to internal team management, the Manager plays a vital role in quality assurance by conducting inspections with our internal teams as well as our subcontractor partners. This position requires a hands-on leader dedicated to training, troubleshooting, process improvement, safety compliance, and fostering a positive culture within the department.

Key Responsibilities

• Oversee all aspects of team management for installation teams, fabrication teams, field engineers and other technical team members as required, including hiring, retention strategies, and employee development.
• Administer corrective actions, including progressive discipline and termination when necessary.
• Conduct quarterly performance reviews to evaluate competencies and identify areas for improvement.
• Function as a mentor and trainer to the team, supporting professional growth and technical proficiency.
• Manage administrative functions including the weekly approval of timesheets, monthly expense reports, and PTO requests.

Technical Operations & Project Execution:

• Evaluate incoming projects to ensure all components meet company standards and assign projects to appropriate installation teams.
• Assist with construction communication between GC and Bluum Project Managers while teams are onsite.
• Up to, but not limited to – Daily Reports, Attending trailer meetings, etc…
• Audit installation and technician hours to manage overall team utilization effectively.
• Ensure field teams have the necessary materials and jobsite conditions to successfully perform their duties.
• Address and assist install teams and field engineers when onsite issues arise, providing troubleshooting and technical guidance.
• Ensure all equipment is installed on customer sites in accordance with proposal specifications and design documents.

Quality Assurance & Safety:

• Verify and enforce the Bluum Master Subcontractor Agreement, including Bluum Quality Standards and the Bluum Installation Standards manual.
• Perform quarterly quality control inspections for local subcontractor partners to ensure alignment with company standards.
• Vet and Onboard potential new subcontractor partners as needed; verify compliance with licensing and other administrative requirements as needed.
• Manage safety protocols and ensure team members are working safely on job sites.
• Conduct and document mandatory safety meetings with at least a monthly cadence.

Operational Support & Collaboration:

• Support Project Delivery and Administration teams by serving as a conduit to field teams and answering technical questions.
• Clearly and concisely elevate installation concerns to the project management team and leadership.
• Stock and maintain all installation vans with the necessary tools to complete installations.
• Responsible for the maintenance and upkeep of all installation fleet vehicles.

Required Education & Experience:

• Secondary diploma required
• Two (2) years of experience in a supervisory role is required.
• Five (5) years of direct experience in audio-visual installation is required.
• A minimum of 5 years’ experience installing A/V equipment and terminating cables is necessary.
• Possession of a Low Voltage License (PLT or similar) is preferred.
• CTS certification is required (CTS-I or CTS-D are preferred). Candidates will be expected to obtain CTS certification within 6 months of hire as a condition of employment.
• CTS-I or CTS-D certification is preferred; Candidates will be expected to obtain CTS-I certification within 6 months of hire as a condition of employment.
• OSHA 30 Certification is preferred. Candidates will be expected to obtain OSHA 30 certification within 3 months of hire as a condition of employment.

Technical Knowledge & Skills:

• Possess a comprehensive understanding of audio/video systems, including video (projection, production, switching, distribution), distributed audio, pro-audio, videoconferencing, integrated control systems, and mounting methods.
• Ability to handle a wide variety of projects, including those involving complex programming and configuration.
• Demonstrated strong technical proficiency, including the ability to interpret drawings, analyze signal flow, and provide technical guidance.
• Ability to read and mark-up blueprints of installation projects.
• Excellent organizational skills with exceptional time management and prioritization abilities to manage multiple installations and timelines simultaneously.
• Expertise working with diverse personalities and team dynamics to foster a collaborative environment.
• Exceptional verbal and written communication skills, with the ability to write clear, timely emails, reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to work under pressure with minimal supervision, demonstrating expertise in handling escalating situations in a calm and professional manner.
• Advanced analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions from abstract and concrete variables.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.