Technical Representative I

Bergkamp Inc.; Salina (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Bergkamp Inc. is seeking a hands-on Heavy Equipment Mechanic / Technical Representative I to join our Customer Support Team in the field and shop. You will diagnose, repair, and service Bergkamp pavement preservation equipment, both in our shop and on-site at customer locations.

You will train customers and team members, lead start-ups, and collaborate with engineering to improve equipment performance. Travel up to 25% and ensure safety and quality in every job.

Qualifications

• High school diploma or equivalent as foundation.
• 3–5 years in automotive mechanics or related fields.
• Able to use mechanic tools and operate a forklift.
• Able to read and understand technical manuals and schematics.
• Strong technical writing skills.
• Willing to travel domestically and internationally up to 25%.
• Excellent communication skills.
• Customer-first mindset and professional demeanor.
• Solid math skills for fractions and percentages.
• Follow instructions and apply common sense.
• Time management and organizational skills.
• Attention to detail and quality focus.
• Computer proficiency, including MS Office and ERP.

Responsibilities

• Diagnose and repair pavement preservation equipment in shop and field, with remote support.
• Train customers and team members on operation and maintenance.
• Lead equipment start-ups and provide on-site training.
• Collaborate with engineering and product teams using field insights.
• Support sales by answering technical questions.
• Conduct final inspections before equipment ships.
• Maintain a safe, clean workspace and follow safety protocols.
• Stay current with industry knowledge through training.
• Contribute to a strong team culture.

Skills

High school diploma

3-5 years experience

Mechanic tools

Forklift

Read manuals/schematics

Technical writing

Travel up to 25%

Communication skills

Customer focus

Math skills

Follow instructions

Time management

Attention to detail

Computer skills

ERP systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

Job description

Internal Job Title: Technical Representative I / External Job Title: Heavy Equipment Mechanic

About Us:

At Bergkamp, we are a team proudly dedicated to the bigger purpose of making lives better by making roads better. We are people devoted to our craft with an all-in, respected team that has each other’s backs. We are relentless in our pursuit of excellence, innovation, and asking the bigger questions. We’re servant leaders, industry leaders, and good people that operate with Kansas values. What do we do? We manufacture some of the coolest heavy equipment that is used to make and keep asphalt roads in better shape—and when our customers succeed, communities across the world thrive with better infrastructure. We think it’s some of the most exciting stuff happening in infrastructure today.

The Way We Do Things:

We believe that a team of people who are humble, hungry and smart will deliver superior performance over the sum total of talented individuals; therefore, we are committed to achieving our mission through teamwork while honoring our core values.

• A hungry team player(s) shows active participation and engagement in department and companywide initiatives. Demonstrates a hunger for achieving results, learning, setting an example, and adding to the success of the team.
• A humble team player(s) is willing to collaborate, acknowledge the team’s individual strengths, and put the needs of the organization before themselves. Will do what it takes to help everyone succeed.
• A smartteam player(s) has a common sense understanding about people. Demonstrates good judgement and intuition of group dynamics. Understands the impact of their words and actions and use that understanding for the benefit of the team.

About the Technical Representative I (Heavy Equip Mech) Role:

Are you a hands-on problem solver who thrives on keeping heavy equipment running at peak performance? We’re looking for a skilled and motivated Technical Representative I / Heavy Equipment Mechanic to become a key player on our Customer Support Team.

In this role, you’ll be the go-to expert for maintaining and repairing Bergkamp’s industry-leading Pavement Preservation Equipment. Your work will directly impact our customers by ensuring their machines operate safely, efficiently, and with minimal downtime.

You’ll collaborate with a team of experienced mechanics to diagnose issues, develop smart repair strategies, and deliver top-notch service—both in our shop and occasionally on-site with customers. If you enjoy variety in your work, solving mechanical challenges, and making a real difference for equipment operators in the field, this is the role for you.

What We’re Looking For:

We’re seeking a hands-on, detail-oriented professional who thrives in a technical environment and enjoys solving problems. The ideal candidate will bring:

• A high school diploma or equivalent as a foundation for your technical skills.
• 3–5 years of experiencein automotive mechanics, welding, electrical work, or a related field.
• Confidence using mechanic tools (both electric and pneumatic) and operating a forklift.
• The ability to read and understand technical manuals and schematics to troubleshoot and repair equipment.
• Strong technical writing skills to document work clearly and accurately.
• A natural problem-solver who can think critically and adapt to new challenges.
• Willingness and flexibility to travel domestically and internationally, including some weekends (up to 25% of the time).
• Excellent communication skills, both written and verbal, to effectively collaborate with customers, coworkers, and leadership.
• A customer-first mindset, with professionalism and interpersonal skills to build strong working relationships.
• Solid math skills, including working with fractions, decimals, percentages, and basic calculations.
• The ability to follow instructions in various formats—written, spoken, or diagrammed—and apply common sense to get the job done.
• Strong time management and organizational skills to handle multiple tasks and meet deadlines.
• A sharp eye for detail and a commitment to doing things right the first time.
• Comfort using computers and software, including Microsoft Office and ERP systems, to manage service orders, RMAs, and transactions.

Responsibilities:

• Diagnosing and repairing pavement preservation equipment in both shop and field settings and providing remote support when needed.
• Training customers and team members on equipment operation, maintenance, and repair—both during start-ups and ongoing support.
• Leading equipment start-ups and delivering hands-on training to crews and fleet service teams.
• Collaborating with engineering and product teams by sharing field insights to improve equipment design and performance.
• Supporting the sales team by answering technical questions and helping customers understand equipment capabilities.
• Conducting final inspections of equipment before it leaves production to ensure quality and readiness.
• Maintaining a safe, clean, and organized workspace, following all safety protocols and procedures.
• Staying current with industry knowledge through training, publications, and professional development.
• Contributing to a strong team culture by actively participating in meetings and sharing ideas.

Skills:

As a Heavy Equipment Mechanic, you will use your knowledge of heavy equipment, mechanical and hydraulic systems to diagnose and repair a variety of issues for customers’ Bergkamp pavement preservation equipment. You will use your knowledge of Bergkamp manufactured equipment to train customers in the proper use and maintenance of their equipment to ensure that our customers’ equipment is operating safely and efficiently providing them with the best opportunity to be productive with Bergkamp equipment.

Physical Demands and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment may frequently be in an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires some travel, which may involve exposure to extreme weather elements.

Bergkamp is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bergkamp will take the steps necessary to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, please contact Kate Dixon at [phone].