Technical Representative

Hartzell Propeller; Piqua (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) match

GPU plan

Job summary

Hartzell Propeller LLC, a leading aviation engineering and manufacturing company, is seeking a motivated technical support professional.

The role focuses on helping customers and maintainers via phone and email, delivering training, and supporting product maintenance literature and warranty processes.

Qualifications

• BS preferred or equivalent experience.
• Strong mechanical aptitude and troubleshooting.
• Ability to read and interpret blueprints.
• Strong technical writing and communication skills.

Responsibilities

• Provide help desk support via phone and e-mail to users and servicers of Hartzell products.
• Conduct training classes and seminars on operating, servicing, and maintaining Hartzell products.
• Track field problems and work with Product Engineering to develop solutions.
• Write and review service literature.
• Provide on-site support for operators and OEMs.
• Attend trade shows and visit operators and aviation facilities to answer questions and perform audits.

Skills

Mechanical aptitude

Troubleshooting

Blueprint reading

Technical writing

Communication skills

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Measuring tools

General hand tools

MS Office

Job description

Hartzell Propeller LLC

Hartzell Propeller LLC is a world class engineering and manufacturing company offering the broadest range of propeller systems in the aviation industry. We design, develop, test, manufacture, and support constant-speed aluminum and composite propeller systems for all categories of aircraft, ranging from general aviation to military applications.

The company traces its history to 1914, where a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller in 1917. The company was founded on the principle of "Built on Honor" – a clear and abiding value in our business.

Position Description

The responsibilities of this position are wide and varied; including: providing “help desk” support via phone and e-mail to users and servicers of HPL’s products; conducting training classes and seminars on operating, servicing, and maintaining Hartzell products; tracking field problems and working with the Product Engineering Group to develop solutions; writing and reviewing service literature; providing on-site support for operators and OEM’s; attending trade shows and visiting operators and aviation facilities to answer technical questions and perform technical audits; adjudicating warranty claims; and after-hours AOG support.

Key Deliverables

• 1) Provide help desk support for customers / maintainers of our products.
• 2) Provide warranty processing support, analysis and reporting.
• 3) Assist with development of maintenance manuals and service literature.
• 4) Provide feedback to engineering regarding product issues and improvement opportunities.
• 5) Attend IA seminars and trade shows to provide technical support and training in our products.
• 6) Develop and lead maintenance training programs/presentations for our products.

Requirements

First Year Success Factors

• 1) Develop a working relationship with Maintenance and OE customer base.
• 2) Develop thorough understanding of Hartzell product maintenance and overhaul requirements and procedures.
• 3) Develop an understanding and working knowledge of the warranty and service issue database.
• 4) Develop skills to review and create maintenance manuals and service literature.
• 5) Develop a working understanding of each of our products:
  • a) Through reading and understanding the maintenance manuals and product drawings;
  • b) By performing hands‑on product assembly, tear down, and returns evaluation;
  • c) By attending, and later assisting in, product training classes for field students;
  • d) As they relate to specific airframe / engine types;
  • e) By learning troubleshooting procedures for their systems.

Required Education/Experience

Bachelor of Science preferred or equivalent experience

Required Technical Competencies

1. 1) Strong mechanical aptitude with an understanding of general aviation systems
2. 2) Strong troubleshooting skills
3. 3) In-depth understanding of blue print reading and drawings
4. 4) Ability to visualize from sketches, photos and verbal descriptions
5. 5) Knowledge and use of standard hand tools and measuring tools
6. 6) Basic understanding of inspection methods
7. 7) Strong technical writing skills
8. 8) Ability to read and interpret technical manuals
9. 9) Basic understanding of Aviation vocabulary
10. 10) Strong communication skills including the ability to present technical information
11. 11) Basic computer skills; (Microsoft Office, Outlook, etc.)

Desired Secondary Technical Competencies

1. 1) Strong Interest in Aviation
2. 2) A&P Mechanic’s license.
3. 3) Pilot’s license
4. 4) Repair station experience
5. 5) Inspection Authorization

Required Behavioral Competencies

1. 1) Ownership – Take ownership in resolving field issues, spearheading any required Root Cause/Corrective Actions within Hartzell to eliminate future occurrences.
2. 2) Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
3. 3) Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
4. 4) Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
5. 5) Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
6. 6) Manages Work - Effectively manages own time and resources to ensure that work is completed efficiently.
7. 7) Work Standards – Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks.

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety, collaboration, and a love for all things aviation. We offer a comprehensive compensation and benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more. Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth and development and celebrates our success.

Hartzell Propeller has a pre-employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.

Salary Expectations

• Competitive compensation & benefits package

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify