Technical Records & Programs Specialist - Hybrid

Boise State University; Boise (ID); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

12 paid holidays

12-24 vacation days

ORP retirement contributions

PERSI retirement contributions

Medical and dental insurance

Tuition fee waiver

Job summary

Boise State University in Boise, ID is seeking a classified staff member to provide technical support for programs and activities within the Extended Studies division. The role acts as a resident expert in program guidelines and supports student, faculty, and staff inquiries by phone, email, and in person, including payments and registrations.

Responsibilities include evaluating applications, assisting with course setup, resolving system and data issues, and helping improve admissions and

Qualifications

• Some knowledge of supervisory practices and data management.
• Experience: conducting sensitive fact-finding interviews; storing, retrieving, and compiling information in a report format using database software and using spreadsheet software.
• Ability to operate under strict deadlines while maintaining accuracy and attention to detail.
• Excellent time management, organization, and project prioritization skills when dealing with conflicting priorities.
• Excellent communication and customer service skills, including issue resolution and problem-solving with customers in person, on the phone, and via email.
• Avid critical thinking skills with a detail-oriented drive for continuous process improvements.
• Ability to see both the big picture and fine details for processes and procedures, including impacts.

Responsibilities

• Evaluate and process applications and registration information in accordance with established requirements.
• Determine the appropriate actions for admitting and registering undergraduate and graduate students.
• Support course setup and other operational needs for academic and non-credit programs.
• Identify opportunities to improve and streamline admissions and registration processes.
• Provide exceptional assistance to students, faculty, staff, and other customers by phone, email, and in person.
• Gather and evaluate relevant information to respond accurately and efficiently to program, course, application, registration, and payment questions.
• Monitor the department’s shared inbox and phone queue, ensuring inquiries are addressed promptly and routed appropriately when necessary.
• Accept and process customer payments.
• Investigate registration and payment issues, determine their underlying causes, and recommend long-term solutions.
• Identify and troubleshoot system, process, and data issues affecting course setup, student registration, payments, and fee calculations.
• Research information across multiple sources and systems to resolve complex customer and registration issues.
• Document recurring issues and identify opportunities for system and process improvements.
• Assist with setting up and reconfiguring furniture in shared YFRP learning spaces to support classes and events.

Skills

Supervisory practices

Data management

Policy interpretation

Communication and customer service

Time management

Critical thinking

Public relations skills

Job description

Boise State University in Boise, ID is seeking a classified staff member to provide technical support for programs and activities within the Extended Studies division. The role acts as a resident expert in program guidelines and supports student, faculty, and staff inquiries by phone, email, and in person, including payments and registrations.

Responsibilities include evaluating applications, assisting with course setup, resolving system and data issues, and helping improve admissions and