Technical Quality Manager

Worksoft; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Worksoft, a leading software solutions provider, is seeking a Technical Quality Manager. This role ensures the effective deployment and optimization of their platform by combining technical skills with customer relationship management, driving quality and strategic initiatives. The position requires strong technical expertise and a proactive approach to support enterprise customers in maximizing their use of Worksoft solutions.

Benefits

Employer-sponsored health and dental plans

401(k) retirement plan with employer match

15+ PTO days per year

Professional development opportunities

Flexible working hours

Summer Hours program with half-day Fridays

Qualifications

• 5+ years in technical customer support or quality management.
• Experience in program management for software implementations.
• Strong customer-facing experience with enterprise clients.

Responsibilities

• Act as primary liaison for technical quality management.
• Lead risk management for platform implementations.
• Establish QA best practices and continuous improvement.

Skills

Technical risk management

Stakeholder management

Technical communication

Software testing

Quality assurance methodologies

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

AWS

MS SQL Server

JIRA

Confluence

Job description

4 days ago Be among the first 25 applicants

This range is provided by Worksoft. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $180,000.00/yr

About Worksoft

Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments.

Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing.

Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations.

About The Role

We are seeking an experienced Technical Quality Manager to serve as an embedded quality and technical advisor at our key enterprise customer site. This strategic role combines technical expertise with customer relationship management to ensure successful deployment, optimization, and ongoing operations of our Worksoft platform. The TQM will act as the primary liaison between our organization and the customer, providing strategic guidance, technical risk management, and continuous improvement initiatives.

Working Monday through Friday, 8:00 AM - 5:00 PM PT, you will be stationed onsite at our customer location, driving platform excellence and customer success through hands-on technical leadership and quality management.

Key Responsibilities

• Serve as embedded technical quality advisor and primary liaison between Worksoft and key enterprise customer
• Lead technical risk management and program management for complex platform implementations and upgrades
• Assist customer team in deployment, configuration, monitoring, and ongoing operations of Worksoft platform
• Develop software release strategies aligned with customer's IT objectives and identify cost optimization opportunities
• Establish and maintain QA best practices, compliance standards, and continuous improvement initiatives
• Coordinate between customer and Worksoft L1, L2, and Engineering teams for seamless product support
• Scope and manage Product Feature Requests (PFR) and enhancement requests through development lifecycle
• Facilitate Professional Services engagement plans and coordinate service deliveries
• Provide executive-level status reporting, risk mitigation planning, and technical performance dashboards
• Lead customer audits, quality reviews, and drive incident reduction strategies
  
  

Required Skills & Experience

• Bachelor's degree in Engineering , Computer Science, Quality Management, or related field
• 5+ years of experience in technical customer support, professional services, or quality management
• 3+ years of experience in technical program management or enterprise software implementations
• Strong experience in customer-facing roles with enterprise-level clients
• Deep understanding of data center infrastructure (compute, storage, networking, databases)
• Experience with virtualized infrastructure, particularly Hyper-V environments
• Proficiency with public cloud platforms, especially AWS
• Strong knowledge of database management systems, particularly MS SQL Server
• Experience with software testing, quality assurance methodologies, and ITIL frameworks
• Proven track record in technical risk management and root cause analysis
• Excellent interpersonal, stakeholder management, and technical communication skills
• Ability to work independently while managing multiple priorities in dynamic environments
  
  

Desirable Skills

• Master's degree in relevant field
• Professional certifications in Quality Management (Six Sigma, ASQ CQM, etc.)
• Project Management certification (PMP, PRINCE2, Agile/Scrum certification)
• Experience with Worksoft products (Certify, CTM, etc.)
• Previous experience in embedded customer roles or professional services delivery
• Experience with CI/CD tools like Jenkins and test automation frameworks
• Familiarity with Atlassian products: JIRA, Confluence
• Understanding of relevant compliance regulations and industry standards
  
  

Location: Onsite - Sunnyvale, CA (Customer Site)

Compensation: $120k - $180k plus annual bonus

Time-zone: Pacific

Sponsorship: No visa sponsorship available for this position

What Sets us Apart?

• Opportunity to make a difference in a rapidly growing company while working directly with enterprise customers
• You will be challenged and encouraged to broaden your skills in a strategic customer-facing role
• Great health benefits, PTO, and holiday policies
• Professional development opportunities and exposure to cutting-edge enterprise technologies
• Direct impact on customer success and platform optimization
  
  

Worksoft Benefits

Full-time employees at Worksoft enjoy:

• Employer-sponsored health and dental plans through BCBS TX
• Vision insurance coverage
• Employer HSA contributions
• Life insurance and AD&D coverage
• Short and long-term disability insurance
• 401(k) retirement plan with 100% employer match up to 4%
• 15+ PTO days per year
• 12 paid holidays annually
• Summer Hours program with half-day Fridays twice monthly (Memorial Day to Labor Day)
  
  

Equal Employment Opportunity

Worksoft is an Equal Employment Opportunity employer committed to providing equal opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without discrimination.

Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best.

WORKSOFT VALUES

Team No egos here ... just great people, fun, flexibility and trust.

Respect We welcome, we include, and we respect everyone.

Urgency Have the courage to take risks. Uncover Opportunities and seize the moment.

Success Take ownership, drive innovation and deliver results.

Truth Honesty, integrity and ethical behavior are our truths.

Monday through Friday 8 AM to 5 PM PST

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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