Technical Project Manager - Identity & Security Delivery

Thales; Austin (TX); Hybrid; USD 79.000 - 142.000; Vollzeit

Zusammenfassung

Thales in Austin is seeking a Technical Project Manager / Service Delivery Manager to join the Service Delivery team. The role manages a set of NORAM customers, including Law Enforcement and Driver’s Licenses, handling complex hardware/software solutions with PKI, encryption and AWS evolution.

Applicants must be US Citizens for CJIS clearance and must obtain CFIUS and DOJ clearances post-hire. Requires 8+ years in crisis and contract management, ITIL, and strong leadership presentations to

Qualifikationen

• Bachelor’s degree in a technical field or equivalent experience.
• 8+ years managing customer expectations and stakeholder relationships.
• Experience with ITIL, contract and crisis management, and cost control.

Aufgaben

• Drive customer project priorities through routine coordination and escalation support to ensure timely resolution and high customer satisfaction.
• Build relationships with key customer staff as Single Point of contact and customer advocate.
• Oversee the maintenance lifecycle of complex hardware/software solutions including software bug resolution, change management, while mitigating negative risks to the business and customers.
• Ensure successful contract performance and compliance by managing Service Level Agreements (SLA), kpi metrics, or other specifications as stated in SOW/eRFP/Requirements documents.
• Control and monitor customer project financials by managing internal customer budgeting, forecasting, estimate analysis to ensure proper resource allocation and spend.
• Coordinate/collaborate with internal technical teams (Engineering, IT Operations, Support) to resolve issues and ensure program success.

Kenntnisse

Crisis management

Customer relationship management

Contract management

ITIL best practices

Data analysis

Leadership communication

Ausbildung

Bachelor’s Degree in Information Systems or Computer Science

Master’s degree in a technical field

Tools

PKI systems

Encryption technologies

AWS

Jobbeschreibung

Thales in Austin is seeking a Technical Project Manager / Service Delivery Manager to join the Service Delivery team. The role manages a set of NORAM customers, including Law Enforcement and Driver’s Licenses, handling complex hardware/software solutions with PKI, encryption and AWS evolution.

Applicants must be US Citizens for CJIS clearance and must obtain CFIUS and DOJ clearances post-hire. Requires 8+ years in crisis and contract management, ITIL, and strong leadership presentations to