TechnoMile is looking for a Technical Project Manager to join our Customer Delivery team. You will lead end-to-end delivery of TechnoMile product implementations for our customers, who are government contractors in the commercial sector. You will be the operational and technical backbone of each engagement: you own execution, keep cross-functional teams aligned, and manage risk from kickoff through go-live.
The role is highly visible and customer-facing, with strong growth potential. Because we build AI-enabled products, we value people who use AI tools to work smarter. We’re looking for someone humble, hungry, and smart, who brings curiosity and a point of view that makes the people around them better.
About The Team
Our Customer Delivery team works closely with Solution Architects, Engineers, Product, and Support. Together we deliver successful customer outcomes across scope, schedule, quality, and budget. We do this through disciplined project execution, clear communication, and steady improvement of our delivery processes and playbooks.
Location: Hybrid, based out of our Tysons Corner, VA office
What You’ll Do
- Own end-to-end delivery. Lead SaaS implementation and integration projects from kickoff through go-live, post-launch stabilization, and a structured handoff to Support and Customer Success.
- Plan and execute. Build and manage project plans, timelines, dependencies, and milestones across multiple concurrent engagements. Drive delivery against contractual scope and commitments.
- Own project financials. Track budget and burn, forecast revenue, manage billing milestones, and protect project margin on both fixed-fee and time-and-materials engagements.
- Manage resources. Coordinate staffing across projects with delivery leadership and keep team members appropriately allocated and utilized.
- Manage the technical workstreams. Coordinate integrations, data migration, environment setup, and release activities. Understand enough of the technical work to spot dependencies early and keep it moving.
- Partner with customers. Serve as the customer’s main contact for delivery, status reporting, and issue resolution. Run governance activities, including status reviews, steering committee meetings, and executive communications.
- Align cross-functional teams. Work with Solution Consultants, Developers, Product, and Support to turn requirements into executable delivery plans. Facilitate technical discussions that keep internal teams and customers aligned on approach, constraints, and tradeoffs.
- Manage risk and scope. Identify, track, and mitigate risks, issues, and dependencies early. Manage change requests and elevate with clear recommendations.
- Measure success. Track delivery metrics including on-time go-lives, budget adherence, and customer satisfaction.
- Raise the bar. Uphold delivery standards, methodology, and documentation. Help improve our processes, tools, and playbooks, including finding opportunities to apply AI and automation in delivery.
Qualifications
Required
- 4+ years of project management experience, including managing customer-facing software implementations within a Professional Services or Delivery organization.
- Proven ability to manage multiple projects at once in a fast-paced environment and deliver each on scope, budget, and timeline.
- Experience managing project financials, including budgets, forecasting, and margin, on fixed-fee and time-and-materials engagements.
- Solid understanding of the software development lifecycle (SDLC) and SaaS implementations. You should be comfortable discussing APIs, integrations, data mapping and migration, and release cycles.
- Experience with Agile, hybrid Agile/Waterfall, or iterative delivery methods.
- Proficiency with project management tools such as Jira, Smartsheet, Asana, or MS Project.
- Excellent analytical, organizational, communication, and stakeholder management skills, and a track record of creative problem-solving.
- U.S. citizenship required.
Preferred
- Bachelor’s degree in Business, Information Technology, or a related field.
- Certifications such as PMP, PMI-ACP, Certified ScrumMaster (CSM), or Salesforce.
- Experience delivering CRM, ERP, or workflow platforms such as Salesforce, Microsoft Dynamics 365, or ServiceNow.
- Hands-on experience using generative AI and automation tools to boost productivity.
- Familiarity with the government contracting (GovCon) market.
Our Tech Stack
You’ll work with Salesforce, Microsoft Dynamics 365, and standard project management, collaboration, and AI productivity tools.
Will You Thrive at TechnoMile?
- Stronger Together: We know it takes people with different backgrounds, distinct experiences, and unique points of view to make our company succeed. We treat one another with trust and respect and work together, knowing we win or lose as a team. We take time to have fun together, share our appreciation for one another, and celebrate achievements.
- Relentless Customer Focus: Taking care of our clients is our priority and at the core of everything we do. We listen to our customers and seek to exceed their expectations. We keep our promises, and we acknowledge and learn from mistakes when we make them.
- Humble, Hungry, and Smart: We are curious and seek to continuously learn. We avoid arrogance, recognizing that our clients, co-workers, and partners bring knowledge and experience that help us achieve our shared goals. We think creatively, devise new approaches to solve problems, and seek to deliver solutions and insights that others cannot.
- Aim High: We are committed to the highest standards of ethical conduct in all that we do, and we take pride in providing high-quality products and services that we stand behind.
Why You'll Love Working at TechnoMile
About
At TechnoMile, we're passionate about creating an environment where you can succeed — both personally and professionally. Here's what you can look forward to:
- Work-life Integration: Unlimited PTO, because we trust you to manage your time and get your work done.
- Competitive Benefits: A 401(k) match, plus health coverage with employer-paid or employer-contributed HSA options.
- Growth & Development: An annual professional development allowance to support your learning and growth.
- Where You'll Work: A mix of hybrid and remote roles, with the setup determined by team and position.