Technical Project Manager

Ohio State University; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement plan

Job summary

Ohio State University seeks a Technical Project Manager to lead network and engineering projects, supporting strategic goals on Ohio's statewide backbone. You will coordinate internal teams, vendors, and stakeholders to deliver projects on time and within scope.

The role emphasizes strong communication, risk management, and ITIL/ServiceNow experience, with a 1-year term and 40-hour work week at an on-site location in Columbus, Ohio.

Qualifications

• Bachelor's degree or equivalent.
• 2 years' project management experience.
• 2 years' experience with a project management system.
• 2 years' experience in a telecommunications network provider.
• 2 years' ServiceNow ITIL experience.
• Strong documentation and communication skills.
• Demonstrated ability to drive project completion.

Responsibilities

• Facilitate internal staff and CAB meetings.
• Set agendas and keep meetings on task.
• Track progress and identify at-risk projects using ServiceNow.
• Report KPIs to executive management.
• Coordinate with vendors and CAI integration.
• Oversee BroadbandOhio (BBOH) projects as they arise.
• Coordinate resources for Lumen POP closure and relocation.
• Communicate with engineering, client services and development teams.
• Apply industry best practices and maintain documentation.
• Budget planning and fiscal project allocations.

Skills

Project management

Stakeholder communication

ServiceNow

Cross-functional leadership

Budget planning

Vendor coordination

Education

Bachelor's degree

ITIL/ServiceNow certification

PMI/PMP (optional)

Tools

ServiceNow

ITIL

Job description

Job Title: Technical Project Manager

Department: OHTECH | OARnet Engineering Team

OARnet is seeking a Technical Project Manager to facilitate network and engineering projects that range in size and complexity in support of strategic business goals and objectives. The individual will manage projects for OARnet, Ohio’s statewide network backbone. OARnet maintains and delivers services across the state’s 5,500-mile fiber-optic network backbone to support the connectivity relied upon every day by Ohio’s higher education, K-12 education, state and local government, public broadcasting, health care and research communities.

Responsibilities

• Facilitates internal staff meetings, including network installs and Change Advisory Board (CAB) meetings.
• Sets agendas for meetings and ensures meetings are kept on task.
• Tracks project progress and identifies at-risk projects, using ServiceNow.
• Reports Key Performance Indicators (KPIs) to executive management.
• Ensures projects are properly ticketed and updated in ServiceNow by relevant departments.
• Provide technical project management support, vendor coordination, CAI integration, and general oversight for partnered BroadbandOhio (BBOH) projects to include recently awarded State Route 30 fiber build, and other partnered BBOH projects, as they arise.
• Coordinate resources and provide project management oversight for Lumen POP closure and network relocation program.
• Responsibilities will include coordinated communication, circuit migration, risk management, and contingency planning to avoid interruptions to mission-critical services.
• Serves as main contact between engineering, client services and development teams.
• Applies industry best practices.
• Writes and maintains documentation.
• Utilizes knowledge of telecommunications services to effectively plan and manage projects.
• Coordinates with business office on budget, planning and fiscal project allocations.
• Communicates effectively and professionally with peers, executive leadership, customers, vendors, technical team members and others.

The successful candidate is an excellent communicator, critical thinker, assertive and highly motivated with a positive attitude. The individual can apply exceptional analytical and problem solving-skills to multi-task and is driven by successful results. The ideal candidate possesses strong leadership skills to manage projects of a moderate scope and complexity.

Required Education/Experience

• Bachelor's degree in related field or equivalent combination of education and experience.
• 2 years of experience in project management.
• 2 years of working in a project management system.
• 2 years of experience in a telecommunications network service provider environment.
• 2 years of experience working in a ServiceNow ITIL environment.
• Strong documentation skills and attention to detail.
• Strong verbal, written and presentation communication skills.
• Demonstrated experience in driving project completion.

Desired Education/Experience

• Certificate in one or more of the following: Project Management and/or ServiceNow Proven experience in a technical project management environment, ITIL practices and qualitative analysis.
• Exceptional analytical and problem-solving skills.
• 4+ years of experience with operating procedures and service level agreements with clients and coworkers.

Additional Information

• Function: Information Technology
• Subfunction: IT Project Management
• Career Band: Individual Contributor – Specialized Career Level: S2
• OSU and OH-TECH will not sponsor applicants for work visas for this position.
• This is a 1 year Term position.
• Location: Kinnear Rd, 1224 (0374)
• Position Type: Term (Fixed Term)
• Scheduled Hours: 40
• Shift: First Shift
• Final candidates are subject to successful completion of a background check.
• A drug screen or physical may be required during the post offer process.

Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

The university is an equal opportunity employer, including veterans and disability.