Technical Project Manager

Pointr; Boston (MA); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Stock options

Health care

Dental

Parental leave

PTO 18 days

401(k) retirement

Job summary

Pointr is hiring a Technical Project Manager (TPM) to drive successful client deployments of our Indoor Mapping platform. You will lead planning, execution, and delivery across multiple concurrent projects, coordinating with clients and internal teams to ensure a seamless experience.

You will collaborate across hardware and software domains, manage expectations, and travel 10–15% to support installations and on-site needs.

Qualifications

• 5+ years of IT project management or technical consultancy experience in a hardware or software company.
• Experience leading customer-facing projects through delivery and ongoing support.
• A self-starter with working knowledge of Agile software development processes.
• Strong interpersonal and problem-solving skills with the ability to build relationships with technical and commercial stakeholders.
• Process-oriented with strong attention to detail and a focus on continuous improvement.

Responsibilities

• Own requirements gathering, project planning, implementation, and deployment support for global clients and partners.
• Support existing customers through upgrades, expansions, and additional product integrations.
• Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues.
• Help commercial and technical stakeholders understand Pointr's solutions and deployment process.
• Collaborate with developers, designers, and deployment managers to integrate Pointr's technology with client applications.
• Investigate and troubleshoot hardware and software issues alongside Pointr's delivery teams.
• Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments.
• Become an expert in Pointr's product suite, helping clients get the most from our technology and bringing their feedback back to the product team.
• Communicate proactively and clearly, keeping clients informed throughout the delivery process.

Skills

Agile software development

Client-facing project management

Multi-project leadership

Strong interpersonal skills

Education

BS or MS degree in a relevant technology or management field

Tools

Jira

Smartsheet

Google Suite

MS Office

MS Project

Job description

Our Story

Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.

As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.

Role Overview

Technical Project Managers (TPMs) drive our clients' success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line.

At Pointr, our TPMs partner closely with clients and internal teams to deliver premier indoor technology solutions. They thrive in a fast-paced, collaborative environment where they’re empowered to take ownership and are excited to leverage cutting-edge technology to create the future of indoor experiences. You'll lead multiple client projects from planning through deployment, working across client stakeholders and Pointr's technical teams to keep projects moving and deliver a great client experience.

This role also includes occasional travel (10-15%), primarily to support hardware installations and on-site client needs.

Core Responsibilities

• Own requirements gathering, project planning, implementation, and deployment support for global clients and partners
• Support existing customers through upgrades, expansions, and additional product integrations
• Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues
• Help commercial and technical stakeholders understand Pointr's solutions and deployment process
• Collaborate with developers, designers, and deployment managers to integrate Pointr's technology with client applications
• Investigate and troubleshoot hardware and software issues alongside Pointr's delivery teams
• Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments
• Become an expert in Pointr's product suite, helping clients get the most from our technology and bringing their feedback back to the product team
• Communicate proactively and clearly, keeping clients informed throughout the delivery process

Minimum Qualifications

• 5+ years of IT project management or technical consultancy experience in a hardware or software company
• Demonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projects
• Experience leading customer-facing projects through delivery and ongoing support
• A self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technology
• Strong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholders
• Process-oriented with strong attention to detail and a focus on continuous improvement

Preferred Qualifications

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)
• Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
• Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred

What We Offer?

• Supportive, kind (no-ego), and smart team
• Hybrid work (2 days being in the office is required)
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme
• Compensation: $105,00 - $120,000 Base + Bonus + Stock Options

We Succeed Together

Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.

We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.

We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at [e-mail].

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