Technical Project Manager

SupportFinity™; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Remote employment limited to: AZ, CA,

Job summary

Fourth is seeking a Technical Project Manager to lead enterprise-level implementations for our restaurant and hospitality platform. You will own end-to-end delivery from kickoff through go-live, coordinating across Sales, Professional Services, Product, Engineering, and Customer Success while guarding scope, timeline, and quality.

The ideal candidate has 6+ years in tech project or program management, strong API and integration experience, and the ability to operate in high-visibility,

Qualifications

• 6+ years of project or program management in tech, SaaS, or enterprise software.
• Proven experience delivering large-scale enterprise customer implementations or onboarding engagements.
• Strong technical acumen with APIs, integrations, data flows, and system dependencies.
• Experience working closely with Product and Engineering teams to deliver customer-facing solutions.
• Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred.
• Experience managing customer-facing projects with executive visibility and high expectations.

Responsibilities

• Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live.
• Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle.
• Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned.
• Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform.
• Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live.
• Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs.
• Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments.
• Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model.
• Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership.
• Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements.

Skills

APIs

Integrations

Data flows

System dependencies

Cross-functional leadership

Executive-facing communication

Job description

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

Position Overview

Technical Project Managers at Fourth lead complex, enterprise-level implementation engagements for our largest and most strategic customers. In this role, you’ll own the end-to-end delivery of multi-solution implementations from kickoff through go-live, making and driving hard delivery decisions to ensure projects are delivered on time, within scope, and with a high bar for quality.

You’ll serve as the central point of accountability across customers and internal teams, partnering closely with Sales, Professional Services, Product, Engineering, and Customer Success to align requirements, manage dependencies, and push for clarity when tradeoffs or decisions are required. This role requires strong technical acumen, exceptional project leadership, and the ability to operate with authority in ambiguous, high-pressure enterprise environments.

This is a highly visible, customer-facing role with meaningful ownership and impact. You’ll be expected to challenge assumptions, push back when needed, and protect delivery and revenue commitments while leading complex technical programs for enterprise customers and helping shape scalable implementation models.

At Fourth, your work has real impact. You’ll be trusted to own your outcomes, collaborate with supportive teams, and take accountability for results rather than just project coordination while helping enterprise customers realize the full value of Fourth’s platform.

Primary Responsibilities

• Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live.
• Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle.
• Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned.
• Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform.
• Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live.
• Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs.
• Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments.
• Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model.
• Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership.
• Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements.

Key Skills And Competencies

• Ability to drive enterprise implementations to on-time, on-scope delivery by making clear decisions and pushing back on customers or internal teams when required to protect delivery and revenue commitments.
• Strong cross-functional leadership, including the ability to influence without authority, escalated decisively, and hold teams accountable.
• Customer-facing judgement that balances customer satisfaction with delivery realities and long-term success.
• Proven ability to identify, assess, and mitigate delivery, technical, and operational risks throughout the project lifecycle.
• Continuous improvement mindset with experience strengthening implementation processes, tooling, and delivery consistency.

Preferred Experience And/or Qualifications

• 6+ years of experience in project or program management within a technology, SaaS, or enterprise software environment
• Proven experience delivering large-scale, enterprise customer implementations or onboarding engagements
• Strong technical acumen, including familiarity with APIs, integrations, data flows, and system dependencies
• Experience working closely with Product and Engineering teams to deliver customer-facing solutions
• Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred
• Experience managing customer-facing projects with executive visibility and high expectations

Environmental and Physical Demands

• Prolonged periods of computer-based work
• Ability to travel onsite and perform light physical tasks related to training

Travel Requirements

• Up to 30% travel, primarily for internal onsite activities

Fourth Benefits

• Unlimited PTO!
• Medical, Dental, Vision Insurance!
• 401k Match!
• Parental Leave
• Laptop and equipment.
• Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

About the company

Fourth