Vice President of Professional Services

Fourth; United States; A distancia; USD 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop and equipment

Flexible work hours

Descripción de la vacante

A leading hospitality management solutions company is seeking a Vice President of Professional Services to define and lead the US services strategy. The role requires extensive experience in professional services, particularly within the SaaS sector and the US hospitality industry. Candidates should have a strong leadership background and know how to manage complex implementations while driving customer success and revenue growth. This position is remote for applicants located in various US states.

Formación

• 12+ years in professional services, with 8+ years in leadership roles.
• 10+ years in SaaS business models with P&L accountability for $10MM+ services revenue.
• Deep understanding of US hospitality industry operations.

Responsabilidades

• Define vision for implementation and advisory services.
• Oversee onboarding processes and develop US-specific playbooks.
• Build and scale a world-class services organization.

Conocimientos

Leadership

Financial Management

Customer Relationship Management

Data-Driven Decision Making

Team Building

Educación

MBA or advanced degree

Herramientas

POS systems

Inventory management software

Descripción del empleo

Join to apply for the Vice President of Professional Services role at Fourth.

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team… and that starts with hiring the right people!

Position Overview

Fourth is seeking an accomplished Vice President of US Services to lead the strategy, development, and delivery of world-class implementation, managed services, and consulting offerings across the United States market. Reporting to the COO, this role will establish and scale Fourth's US services organization to accelerate customer value realization from HotSchedules (workforce management) and MacromatiX (inventory management)—a powerful integrated back-of-house operations platform serving thousands of US-based hospitality and restaurant customers.

The VP will be the key architect of Fourth's US market services strategy, responsible for delivering rapid, profitable implementations and positioning Fourth as an indispensable strategic advisor to hospitality operators navigating labor complexity, supply chain challenges, compliance requirements, and cost control pressures.

The Role

• Strategy & P&L Ownership: Define vision for implementation, managed services, and advisory; build scalable delivery models; own revenue, margin, and profitability.
• Implementation & Onboarding: Oversee end-to-end onboarding (labor rules, POS/payroll integration, inventory setup); develop US-specific playbooks; track KPIs: time-to-revenue, adoption, CSAT, compliance.
• Managed Services & Advisory: Launch offerings like QBRs on labor & food economics, compliance monitoring, analytics advisory, production planning workshops.
• Team Leadership: Build and scale a world-class services organization (consultants, architects, trainers); create career paths for hospitality domain experts; optimize resource allocation.
• Revenue Growth: Drive services revenue via delivery efficiency and higher-margin offerings; partner with Sales on GTM; forecast bookings, revenue, margins.
• Customer & Industry Leadership: Serve as executive sponsor for strategic accounts; build C-suite relationships; represent Fourth at industry events.
• Cross-Functional Partnership: Collaborate with Product, CS, Sales, Finance, Marketing to ensure seamless customer journey and roadmap influence.

The Ideal Candidate

Experience:

• 12+ years in professional services, implementation, customer success, or operations roles; 8+ years in leadership
• 10+ years in SaaS business models
• P&L accountability for $10MM+ services revenue
• Experience leading teams of 30–100+ in complex environments
• Success managing complex customer implementations and driving adoption

Hospitality Domain Expertise

• Deep understanding of US hospitality industry (restaurants, hotels, multi-site operations)
• Strong knowledge of labor management (scheduling, compliance) and food cost management (inventory, purchasing, waste reduction)
• Familiarity with US labor regulations (FLSA, Fair Workweek, tip rules, wage garnishment)
• Experience implementing software for US hospitality operators (POS integrations, payroll, inventory)

Technical & Operational Knowledge

• Familiarity with POS systems (Oracle Micros, Toast, Epos Now), accounting platforms, supplier systems
• Understanding of SaaS delivery models and implementation methodologies
• Experience with data migration, integrations, and process change

Leadership & Business Acumen

• Ability to build and retain high-performing teams
• Strong financial management (budgeting, forecasting, margin optimization)
• Data-driven decision-making and KPI management
• Executive presence and client relationship management

Preferred Experience and/or Qualifications

• MBA or advanced degree
• Prior experience in hospitality operations or consulting
• Familiarity with Fourth, HotSchedules, MacromatiX or competitors
• Experience with inventory management, food cost control, waste reduction, or supply chain optimization
• Background with multi-location or multi-state restaurant operators
• Experience building and managing customer advisory boards

💻 Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA.

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-a-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.