Enterprise Implementation Consultant - WFM, Inventory, Back-Office

Fourth; Austin (TX); Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, and Vision Insurance

401(k) with company match

Parental Leave

Company-provided laptop and equipment

Job summary

A restaurant and hospitality management technology provider is seeking an Implementation Consultant. This role is focused on leading the implementation of software solutions, collaborating with customers and technical teams. Responsibilities include understanding operational workflows, configuring systems, and ensuring successful go-live outcomes. Candidates need 4+ years of client-facing SaaS experience and strong communication skills. This remote-eligible position supports work across various states in the U.S.

Qualifications

• 4+ years of experience implementing SaaS solutions.
• Experience configuring systems for Labor, Payroll, and Inventory.
• Ability to manage multiple implementations.
• Familiarity with integration concepts and data validation processes.
• Experience leading discovery sessions and facilitating training.
• Ability to manage multiple implementations within defined scope and timelines.
• Strong communication and documentation skills.

Responsibilities

• Lead customer discovery sessions to understand workflows.
• Configure Workforce Management and back-office systems.
• Support data validation and user acceptance readiness.
• Support data validation, parallel testing, and user acceptance readiness.
• Partner with Project Managers to meet delivery milestones.
• Maintain implementation documentation and escalate risks when needed.

Skills

Client-facing SaaS implementation

System configuration

Customer discovery sessions

Communication skills

Discovery sessions

Timeline management

Documentation skills

Job description

Fourth is the largest and fastest-growing end-to-end restaurant and hospitality management technology platform globally, supporting complex, multi-location operators with workforce management, inventory, and back-office solutions designed for scale.

The Role

This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments.

You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go‑live outcomes.

This role is focused on implementation execution. It does not include ongoing account management or post‑go‑live support ownership.

What You Will Do

• Lead customer discovery sessions to understand operational workflows and system requirements
• Configure Workforce Management and back‑office systems aligned to documented best practices
• Coordinate integrations with payroll, POS, ERP, and related systems
• Support data validation, parallel testing, and user acceptance readiness
• Partner with Project Managers to ensure delivery milestones are met within scope and timeline
• Facilitate customer workshops and training sessions
• Maintain accurate implementation documentation
• Escalate scope, integration, or data risks appropriately

What You Bring

• 4+ years of experience implementing SaaS solutions in a client-facing capacity
• Experience configuring systems that impact labor, payroll, inventory, or operational workflows
• Exposure to multi-location or enterprise customer environments
• Familiarity with integration concepts and data validation processes
• Experience leading customer discovery sessions and facilitating training or workshops
• Ability to manage multiple implementations within defined scope and timelines
• Strong communication and documentation skills

What Success Looks Like

• Implementations delivered on time and within defined scope
• Clean configuration and validated data prior to go‑live
• Clear communication and proactive risk management
• Strong customer adoption at launch
• Adherence to established delivery methodology

Work Environment

This role is remote‑eligible within the United States for candidates residing in the following approved states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, and WA.

Candidates must maintain a professional home workspace with reliable high-speed internet.

Travel may be required based on customer needs and implementation scope.

Benefits

• Unlimited PTO
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Parental Leave
• Company-provided laptop and equipment

Why This Role

This role provides the opportunity to work in operationally complex environments that directly impact how hospitality and retail organizations manage labor, inventory, and compliance. Implementation Consultants in this role have clear configuration ownership, defined project scope boundaries, and structured delivery expectations.

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-a-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.