Technical Project Lead - Tekion

CliftonLarsonAllen LLP; Indianapolis (IN); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k

Dental insurance

Vision insurance

Job summary

CLA is a top 10 national professional services firm seeking a Technical Lead Consultant – Tekion to guide discovery and remediation for Tekion dealership clients. You will own escalation to Tekion and support post-implementation engagements, while continuously improving processes and documenting solutions.

You will work with clients to identify root causes, scope projects, and produce clear deliverables. Travel is possible as part of client engagements.

Qualifications

• 4 years of experience required.
• 5-7 years of relevant experience preferred.
• Tekion platform certification preferred.

Responsibilities

• Lead technical and functional discovery with dealership clients to understand needs.
• Sort issues into training, configuration, workflow, integration, data, or product-defect categories.
• Reproduce and document customer issues for root-cause analysis.
• Scope technical support, optimization, and remediation projects.
• Collaborate with Growth team to draft estimates, assumptions, and SOWs.
• Develop strategies for efficient software deployment and knowledge base updates.

Skills

Dealership experience

Tekion experience

Communication skills

Education

Bachelor's degree

Job description

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is seeking a Technical Lead Consultant – Tekion. This role leads technical and functional discovery for Tekion dealership clients. It finds the root cause of reported issues and turns what it learns into scoped support, optimization, and remediation work. The role also serves as CLA's Tier 1 support resource and owns the escalation path to Tekion.

Essential Job Functions

• Lead technical and functional discovery with dealership clients to understand their current state, pain points, and business needs.
• Sort client issues into training, configuration, workflow, integration, data, or product-defect issues to decide the right correction.
• Reproduce and document customer issues.
• Scope technical support, optimization, and remediation projects.
• Work with the Growth team to turn discovery findings into estimates, assumptions, deliverables, and Statements of Work (SOWs).
• Develop and implement strategies for efficient and effective software deployment, including toolkits for consistent service delivery.
• Support delivery of post-implementation engagements.
• Provide support to Tekion dealership clients.
• Maintain a knowledge base of recurring dealership issues, their root causes, and their solutions.
• Continuously improve processes and methodologies.

Requirements

• Experience 4 Years of experience required.
• 5-7 years of relevant experience preferred.
• Experience with dealership management systems (DMS), preferably Tekion, is preferred.
• Education Bachelor's degree is required.
• Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Degree in Accounting, Computer Science, Information Technology, or a related field preferred.
• Certifications / Licenses None required.
• Tekion platform certification preferred.

Travel Requirements

• This position could require travel.

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Wellness at CLA

• To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
• To view a complete list of benefits, click here.

Start your inspired career

When you join CLA, you’ll have the opportunity to design your own inspired career. Career growth is about having new experiences and lots of exposure to different roles that stretch your comfort zone, expand your skills, and shape you as a leader. It’s not so much about climbing a ladder or acquiring new titles, it’s the discovery of your strengths and the outer reaches of your true potential. At CLA, you have the freedom to explore many opportunities, including your choice of industry specialization, service capability, career path, and mobility. Watch our video to see why people join CLA.

About CLA

CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 130 U.S. locations, and a global vision, we promise to know you and help you. For more information visit CLAconnect.com. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

Wellness at CLA (duplicate)

Wellness is shaped by our promise to know you and help you. We create opportunities for our people to live well and be happy by focusing on their physical, financial, social, and emotional well-being. Click here to learn more about CLA’s benefit offerings.

Equal Opportunity Employer

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.

If you require reasonable accommodation when completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact [e-mail]