Technical Project Coordinator

KCI, LLC; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Predictable schedule

Career growth into coordination roles

Tech-forward team

Job summary

KCI, LLC is seeking a Project Coordinator for a fully remote role. You will track maintenance tickets from intake to completion, ensuring documentation is complete and steps are followed.

You will collaborate with internal teams, engineers, vendors, and customers, maintaining a proactive, detail-focused approach. This entry-level position fits recent technical graduates or organized individuals who enjoy bringing order to complex processes.

Qualifications

• Naturally organized and detail-obsessed, comfortable tracking many moving pieces.
• Strong follow-through with professional, respectful communication.
• Capable of clear, confident communication with internal teams and external customers.
• Experience with Jira or other ticketing/tracking systems (e.g., Salesforce, ServiceNow).
• Excel skills, including formulas and data organization.
• Willingness to use AI tools and adopt new tech to work smarter.

Responsibilities

• Monitor maintenance Jira tickets across lifecycle to ensure completion and documentation.
• Spot gaps and missing requirements early to prevent issues in maintenance windows.
• Follow up persistently with internal teams, vendors, and customers for missing docs and approvals.
• Flag incomplete or non-compliant tickets and coordinate corrections or rescheduling.
• Build consensus across teams to remove roadblocks and drive action.
• Lead the Daily Maintenance Scrum.

Skills

Organized & detail-oriented

Excellent communication

Follow-through

Experience with Jira or ticketing

Advanced Excel skills

AI tools openness

Interpersonal collaboration

Tools

Jira

Salesforce

ServiceNow

Excel

Job description

Project Coordinator

Location: Fully Remote

Schedule: Primarily 8:00 AM 6:00 PM, with occasional on-call coverage

About The Role

Are you the kind of person who notices when something s missing and won t rest until it s fixed? We re looking for a Coordinator to make sure every network maintenance activity is fully prepared before it begins.

In this role, you ll track maintenance tickets from intake through completion. You ll catch gaps early, chase down missing documentation, and confirm that every i is dotted and every t is crossed before work reaches the maintenance window. You ll work with internal teams, engineers, vendors, and customers, so you ll need to be persistent and diligent.

This is a great fit for an entry-level engineer who wants to move toward project coordination, a recent graduate from a technical program, or a tech-savvy organizer who enjoys bringing order to complex processes.

What You Ll Do

• Monitor every maintenance Jira ticket across its full lifecycle (intake, design, MOP, pre-maintenance, and completion) to make sure process requirements and documentation are complete.
• Spot process gaps and missing requirements as early as possible, before they become problems in the maintenance window.
• Follow up persistently with internal teams, vendors, and customers to get missing documentation, approvals, and information.
• Flag incomplete or non-compliant tickets and coordinate corrections or rescheduling before work moves forward.
• Build consensus across teams to remove process roadblocks, persuading people to act rather than pressuring them.
• Lead the Daily Maintenance Scrum (details below).

What We Re Looking For

• A naturally organized, detail-obsessed person who s comfortable keeping many moving pieces on track.
• Strong follow-through. When something is missing, you re a bulldog about getting it, while staying professional and respectful.
• Confident, clear communication. You re not shy about speaking up, and you know how to convince people without being abrasive.
• Comfort working with both internal teams and external customers.
• Experience with Jira or another ticketing or tracking system, such as Salesforce or ServiceNow.
• Strong Excel skills. If you enjoy building clever formulas, we want to hear about it.
• Openness to using AI tools and new technology to work smarter.

Nice To Have (Not Required)

• A technical background or degree from a technical program
• Familiarity with telecom or network operations, fiber optics, MOP documentation, or change management processes
• Experience in maintenance coordination, operations support, or a similar role

Why Join Us

• Fully remote position
• Predictable schedule most of the time
• A clear path for early-career technical professionals to grow into coordination and project-focused roles
• A team that values process, accountability, and smart use of technology