Technical Programs Specialist

Webco-Industries; Sand Springs (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Webco-Industries in Sand Springs, OK, seeks a Technical Programs Specialist to support OEM reporting, document control, and quality-system activities across Technical Services, Plant Quality, and Manufacturing Engineering.

You will manage controlled records, perform metallurgical-related data tasks, and collaborate with cross-functional teams on projects to improve documentation accuracy and customer documentation.

Qualifications

• High School Diploma; QA/QC or metallurgy-related coursework desired.
• Experience or internship in metals manufacturing or quality dept.
• Knowledge of ISO 9000, IATF 16949, and customer documentation requirements.
• Strong analytical and problem-solving skills with ability to interpret standards and large data sets.
• Expert proficiency in Microsoft Word, Excel, Adobe Acrobat, SAP, SharePoint, ETQ and calendar systems.
• Advanced document-formatting capability for internal documentation and reports.

Responsibilities

• Prepare, control, and distribute OEM reporting documents (PPAP, APQP, FAI).
• Set up and maintain document-control and records-management systems.
• Collaborate with Technical Services, Plant Quality, production planning, sales, and operations.
• Lead or assist projects to improve quality, processes, and reporting accuracy.
• Assist with failure analysis and corrective action investigations.
• Provide SharePoint support and accurate technical reports and records.

Skills

OEM reporting

Document control

Data management

Quality systems

APQP

PPAP

FAI

Metallurgical analysis

SharePoint

SAP

Excel

Word

Technical reporting

Education

High School Diploma

Associate or Bachelor's in Engineering or technical discipline

Tools

ETQ

Adobe Acrobat

SharePoint (tool)

Job description

.Technical Programs SpecialistRole Purpose / MissionThe Technical Services Program Specialist reports to the TechCenter and supports Webco’s technical product quality systems, product development, special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.Key ResponsibilitiesPrepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.Assist in the execution of first time orders, trials, and sample order production.Assist in product and claim investigations and assist in preparing TechCenter/Customer reports.Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.Core Competencies & SkillsCompetencyDescriptionCore Tools & OEM ReportingUnderstanding of OEM technical reporting and quality tools including APQP, FMEA, MSA, PPAP, FAI, and customer-specific documentation requirements.Document Control & Records ManagementAbility to manage controlled documentation, version control, retention, archiving, distribution, and sensitive project data according to company policy and project procedures.Technical Metallurgy & Lab SkillsKnowledge of metallurgical analysis, sample preparation, preliminary laboratory testing, and documentation of technical findings.Industry Specifications & StandardsUnderstanding of production standards such as ASTM, ASME, NACE, ISO 9000, IATF 16949, and how those interact with non-standard customer requirements.Quality Systems & ComplianceKnowledge of quality-system requirements, documentation control, audit support, customer deliverables, and compliance expectations.Problem Solving & Analytical SkillsEffectively identifies, troubleshoots, and resolves technical, production, documentation, and data-related issues while interpreting standards and large data sets accurately.Systems & Technical Tools ProficiencyProficient in Word, Excel, Adobe Acrobat, SAP, SharePoint, email, central calendar systems, and advanced document formatting.Communication, Project Support & CollaborationStrong verbal and written communication, technical report preparation, cross-functional collaboration, and support of quality, production, documentation, and improvement initiatives.Character Attributes / Soft Skills (Aligned to Webco Core Values)AttributeDescriptionTeamworkCollaborates effectively across plants and departments, including Technical Services, Quality, Sales, Engineering, production planning, and operations.Trust & IntegrityMaintains accuracy, transparency, confidentiality, and accountability when handling investigations, controlled records, and sensitive project data.Embrace Change / Value TimingManages multiple stages of program documentation, customer requirements, project data books, and technical support while prioritizing what is most critical.AgilityAdapts quickly to changing priorities, urgent technical requests, customer requirements, and documentation deadlines.100% EngagedTakes ownership of assigned tasks and follows through with accuracy, discipline, timeliness, and attention to detail.DriveDemonstrates urgency in ensuring project data books, customer documentation, technical reports, and quality records are completed accurately and on time.ConfidentialitySafeguards confidential information and handles sensitive data with discretion, integrity, and alignment to company policy.Performance Indicators / Success MetricsTimely, accurate recording and distribution of OEM reporting documents, and controlled technical records.Accurate and complete documentation of technical findings, customer requirements, project data, and material or master-data information.Successful execution of new-product/program technical requirements, customer documentation requirements, and document-control deliverables.Effective support of laboratory, production, quality, and documentation projects that improve quality, efficiency, accuracy, or customer confidence.Positive feedback from plant operations, Technical Services leadership, Plant Quality, production planning, sales, engineering, and customers.Effective use of SharePoint, ETQ, SAP, Microsoft Office, Adobe Acrobat, and document-control systems to reduce data, documentation, and order-fulfillment errors.Required & Preferred QualificationsRequired:High School Diploma; coursework in Quality Assurance, Quality Systems, Metallurgy, Document Control, Business Administration, or a related field desired.Prior experience or internship in metals manufacturing, a manufacturing environment, a quality department, technical services, or document-control role.Knowledge of ISO 9000, IATF 16949, Technical Services standards, company policies, customer requirements, and controlled-document practices.Strong analytical and problem-solving skills with technical/mechanical aptitude and the ability to interpret standards, project data, and large data sets accurately.Expert proficiency in Microsoft Word, Excel, Adobe Acrobat, SAP, SharePoint, ETQ, email, central calendar systems, and routine office equipment.Advanced document-formatting capability and proven ability to produce accurate internal documentation, technical reports, customer records, and project files.Excellent organization, planning, detail orientation, multi-tasking ability, and capability to manage work independently with minimal supervision.Excellent interpersonal, written, and oral communication skills with the ability to collaborate across internal departments and external customers.Ability to safeguard confidential or sensitive project information with discretion, integrity, and compliance with company policies and project procedures.Preferred:Associate or bachelor’s degree in engineering or a technical discipline.Post-high school education or additional coursework in quality systems, metallurgy, document management, business, or manufacturing technology.Experience with Non-Destructive Testing (Eddy Current, Ultrasonic), hands-on metallurgical/lab work, or application of Core Tools to new OEM program development.5+ years of manufacturing experience. Webco experience is preferred.Previous experience managing project data books, customer document transmittals, SharePoint libraries, controlled records, or client documentation systems.Typical Physical DemandsWork a minimum of 8 hours per day on a regular basis; additional hours may be required based on workload, position needs, or department requirements.Requires prolonged periods of sitting, monitoring computer screens and displays, and using keyboard/mouse or other office equipment for routine tasks.Full range of body motion may be required, including lifting, bending, twisting, kneeling, pushing, pulling, stooping, squatting, standing, and walking.Frequent walking and/or standing on concrete floors may occur; position may require walking distances of up to 2 miles in a manufacturing facility.Corrected vision and hearing within normal ranges are required.Unassisted lifting of objects weighing 5–50 lbs. may be required depending on lab, production, or documentation-support activities.Frequent hand positions may be used for turning, twisting, manipulating lab equipment, keyboarding, mouse use, document handling, and computer work; must be able to manage stress under deadlines or production emergencies.Typical Working ConditionsReports to Steven Miklos - TechCenter Organization.Split time between both Kellyville and Mannford stainless plants and TechCenterSplit time primarily between indoor office, technical/lab, and manufacturing areas depending on project, documentation, quality, and production-support needs.Manufacturing-floor exposure may include loud and prolonged noise, moving equipment, machines, overhead cranes, and extremely loud changing sounds caused by metal tubing during processing.Exposure to high summer temperatures (95–110°F) and cold temperatures may occur depending on outside conditions and manufacturing-area requirements.Required PPE includes hearing protection, safety glasses with side shields, steel-toed shoes, and other safety equipment as appropriate while in manufacturing facilities..