Technical Programs Coordinator

INNIO; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

INNIO in Houston, TX is seeking a Technical Programs Coordinator to support fleet programs and field validation activities for Jenbacher gas engines in the US service business. The role focuses on implementation support, stakeholder coordination, progress tracking, and timely documentation.

You will work closely with Field Service, Warranty, Customer Service Management, and regional teams to ensure smooth execution, clear communication, and customer satisfaction.

Qualifications

• Bachelor's degree in industrial engineering and/or business or equivalent.
• Experience in project management or coordination.
• Experience in service operations or technical coordination preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinate and execute fleet programs and field validation activities in the US.
• Serve as primary point of contact for implementation topics among Field Service, Warranty, and Customer Service teams.
• Track progress, milestones, parts availability, and execution status.
• Coordinate service interventions, logistics, documentation, and follow-up.
• Gather field feedback and document technical findings for lessons learned.
• Assist with invoice validation and reimbursement follow-up.
• Maintain accurate records in relevant systems and report status.
• Escalate risks and delays to responsible functions.
• Collaborate with regional teams and customers to ensure satisfaction.

Skills

Project coordination

Stakeholder management

Cross-functional teamwork

Attention to detail

Customer-focused mindset

Education

Degree in industrial engineering or business

Tools

MS Office

Salesforce

Oracle

Job description

About INNIO Group:

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.

Position Overview:

The Technical Programs Coordinatorsupports the coordination and execution of fleet programs and field validation activities for Jenbacher gas engines in the US service business. The role focuses on implementation support, stakeholder coordination, progress tracking, documentation, and follow-up of operational activities in close collaboration with central functions, regional teams, service partners, and customers. The position contributes to efficient execution, transparency, field feedback collection, and customer satisfaction.

Responsibilities:

• Support coordination and execution of fleet programs and field validation activities in the US
• Act as key contact for implementation‑related topics between different stakeholders (Field Service, Warranty Team, Customer Service Management, other regional stakeholders)
• Track open actions, milestones, parts availability, and execution progress
• Coordinate service interventions, logistics, documentation, and follow‑up activities
• Support customer and site communication for ongoing fleet program and field validation actions
• Maintain accurate documentation in relevant systems and provide status updates
• Escalate risks, delays, and execution issues to responsible functions
• Support collection of field feedback, technical findings, and lessons learned
• Assist with invoice validation, reimbursement follow‑up, and administrative coordination

Requirements:

• Degree in industrial engineering and/or business with relevant work experience
• Experience in project management / coordination
• Relevant industry experience, preferably in service operations, technical coordination, or project support
• Technical understanding of gas engines or industrial equipment is an advantage but not required
• Strong customer focus and open mind‑set
• Strong coordination and organizational skills
• Structured and reliable way of working with strong attention to detail
• Good communication and stakeholder management skills
• Ability to manage multiple parallel topics and follow through on actions
• Customer-oriented mindset and hands‑on approach
• Good knowledge of MS Office; experience with Salesforce, Oracle, or similar systems is beneficial
• Ability to work effectively in a cross‑functional and international team