Technical Program Manager - Trust and Safety

The Robot Age; South San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Zipline in South San Francisco is seeking a Technical Program Manager to lead privacy and trust programs across product, engineering, legal, security, operations, and commercial teams.

This role sits at the product operations layer of autonomous delivery, translating privacy, security, and consumer rights requirements into repeatable technical workflows and operating mechanisms. You will build data maps and governance across the platform to keep privacy controls aligned as the system scales.

Qualifications

• Experience in technical program management with a privacy/security focus.
• Ability to translate legal and regulatory requirements into technical plans.
• Cross-functional collaboration across product, data, security, legal, and operations.

Responsibilities

• Own privacy and trust workflows across multiple teams.
• Coordinate privacy requirements across product, data, security, legal, support, and commercial teams.
• Maintain data maps, inventories, flows, and process docs.
• Build metrics, playbooks, and escalation paths for privacy and trust operations.

Skills

Technical program management

Privacy operations

Security program management

Compliance operations

Product operations

Job description

What the role actually is

Zipline is hiring a technical program manager in South San Francisco to run privacy and trust programs across product, engineering, legal, security, operations, and commercial teams.

The role sits at the product operations layer of autonomous delivery: turning privacy, security, and consumer rights requirements into technical requirements, workflows, and repeatable operating mechanisms.

What you would work on

• Own consumer rights request workflows such as deletion, access, correction, opt-out, and related DSAR processes
• Coordinate privacy and trust requirements across product, data, security, legal, support, and commercial teams
• Keep data maps, inventories, flows, and process documentation current across marketplaces, partner integrations, operations tools, and vendors
• Build metrics, playbooks, escalation paths, and operating processes for privacy and trust operations

What they are asking for

• Technical program management, privacy operations, security program management, compliance operations, or product operations experience
• Experience with privacy programs, data retention, deletion workflows, data governance, or consumer rights request systems
• Ability to translate legal and compliance requirements into practical technical and operational plans
• Comfort partnering with engineering teams on data flows, APIs, stores, event logs, access controls, and internal tooling

Why this one is worth a look

This is a useful window into the less visible product layer of robotics: how a drone delivery system handles identity, data, fraud, privacy, and trust at scale. It is not a classic PM role, but it is a strong fit for someone who likes turning messy cross‑functional risk into systems that let a real‑world autonomous service keep growing.