Senior Privacy & Trust Program Manager

Zipline; South San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Zipline, the world’s leading drone-delivery company, is seeking a Technical Program Manager to lead privacy and trust programs across product, engineering, legal, security, operations, and commercial teams. You will drive systems and processes to support privacy compliance, DSAR workflows, data retention, and protection of personal information.

You will translate legal requirements into practical operating models, technical specs, and durable business processes, coordinating across multiple

Qualifications

• 8+ years of experience in technical program management, privacy operations, security program management, compliance operations, product operations, or related role.
• Experience building or operating privacy programs, consumer rights request workflows, DSAR processes, deletion workflows, data retention programs, or data governance systems.
• Strong understanding of privacy concepts such as controller vs. processor roles, personal information inventories, data mapping, privacy impact assessments, data minimization, retention, and deletion.
• Working familiarity with U.S. state privacy laws, CCPA/CPRA, consumer rights programs, data protection agreements, and vendor privacy obligations.
• Ability to partner effectively with Legal and translate legal requirements into technical and operational execution plans.
• Strong technical fluency and comfort working with engineering teams on systems architecture, data flows, APIs, data stores, event logs, access controls, and operational tooling.
• Experience coordinating cross-functional programs across Product, Engineering, Legal, Security, IT, Support, Data, and business teams.
• Excellent written communication skills, with the ability to create clear documentation, process maps, executive updates, and implementation plans.
• Strong judgment, ownership, and ability to drive ambiguous programs from discovery through execution.
• Comfort operating in a fast-moving environment where the right answer may require building new mechanisms, aligning stakeholders, and improving systems over time.

Responsibilities

• Manage privacy and trust operational programs, including DSAR workflows, deletion and access requests, and data retention strategies.
• Coordinate with Legal, Security, Engineering, Product, Data, Support, and Commercial teams to implement scalable privacy processes and tooling.
• Maintain data mapping inventories and keep documentation current across Zipline's systems, partners, and services.
• Operationalize privacy policies across services, partners, and jurisdictions, addressing data use, retention, and contractual obligations.
• Lead architecture initiatives that strengthen privacy and data management as products evolve.
• Support privacy and legal teams on key initiatives and risk assessments for new products and integrations.
• Oversee data retention schedules, legal holds, and records of processing activities; support vendor privacy obligations.
• Collaborate with Security and IT on audits, access reviews, incident response readiness, and protection of personal information.

Skills

Technical program management

Privacy operations

Cross-functional collaboration

Data privacy concepts

Regulatory knowledge

Engineering liaison

Documentation & communication

Problem solving

Tools

DSAR tooling

GRC tools

Data discovery platforms

Ticketing systems

Job description

Zipline, the world’s leading drone-delivery company, is seeking a Technical Program Manager to lead privacy and trust programs across product, engineering, legal, security, operations, and commercial teams. You will drive systems and processes to support privacy compliance, DSAR workflows, data retention, and protection of personal information.

You will translate legal requirements into practical operating models, technical specs, and durable business processes, coordinating across multiple