Technical Program Manager - Systems & Business Operations

Tata Electronics; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Tata Electronics Private Limited (TEPL) seeks a Technical Program Manager to lead deployment, governance, and continuous improvement of business systems that support engineering, operations, supply chain, and manufacturing. You will bridge business stakeholders, engineering, and IT to ensure scalable digital infrastructure for growth.

The role emphasizes strong program management, systems design, and cross-functional communication, with ownership of issue management and project execution across

Qualifications

• Bachelor's degree in Engineering or related field.
• MBA/MS is a plus for advanced roles.
• 5+ years in technical program management or product operations.

Responsibilities

• Lead evaluation, deployment, administration, and continuous improvement of business collaboration and workflow platforms (Jira, Teams, Planner Premium, SharePoint, ServiceNow).
• Define system governance models, user roles, workflows, dashboards, KPIs, and reporting structures.
• Own deployment and operation of issue management systems and governance processes.
• Develop KPI dashboards and reporting mechanisms for data-driven decisions.
• Coordinate cross-functional project execution and track customer action items.

Skills

Program management

Cross-functional leadership

Communication

Analytical mindset

Problem solving

Stakeholder alignment

Education

Bachelor's degree in Engineering (Software, Electrical, Mechanical or related)

MBA or MS is a plus

Tools

Jira

Microsoft Teams

Planner Premium

SharePoint

ServiceNow

Job description

Tata Electronics Private Limited (TEPL) is a new venture of the Tata Group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust. Tata Electronics is redefining the EMS (Electronics Manufacturing Services) landscape by delivering innovative consumer electronics products, services and solutions.

If you're passionate about engineering excellence, product reliability, and driving business growth, join us to help shape the future of electronics manufacturing.

Position Description

Tata Electronics is seeking a Technical Program Manager to lead the deployment, governance, and continuous improvement of business systems that support engineering, operations, supply chain, manufacturing, and customer-facing teams. This role will drive the implementation of scalable solutions for live document collaboration, change management, issue tracking, project execution, workflow automation, and cross-functional communication.

The ideal candidate combines strong technical aptitude with exceptional program management skills and has experience translating business requirements into scalable systems and processes. This individual will serve as the bridge between business stakeholders, engineering teams, and IT partners to ensure Tata Electronics has the digital infrastructure required to support rapid growth and operational excellence.

Responsibilities

Systems and Process Transformation

• Lead the evaluation, deployment, administration, and continuous improvement of business collaboration and workflow platforms including Jira, Microsoft Teams, Planner Premium, SharePoint, ServiceNow, and related systems.
• BOM Revision Control
• Manufacturing Change Requests
• Issue Tracking and Escalation Management
• Customer Action Item Tracking
• Cross-functional Project Execution
• Define system governance models, user roles, workflows, dashboards, KPIs, and reporting structures.
• Develop standardized business processes that improve traceability, accountability, and operational efficiency across teams.

Business Requirements & System Design

• Gather requirements and translate business needs into detailed workflows, user stories, process maps, and technical requirements.
• Partner with internal IT teams and external software vendors to deliver scalable solutions.
• Author business requirements documents, technical requirements, and implementation plans.

Program & Issue Management

• Own the deployment and operation of issue management systems and governance processes.
• Lead Jira implementation strategy including project structures, workflows, reporting, dashboards, and integration requirements.
• Establish executive-level visibility for issue tracking, risk management, project milestones, and operational performance.
• Manage cross-functional escalations and ensure timely closure of critical issues.
• Develop KPI dashboards and reporting mechanisms that support data-driven decision making

• Strong technical acumen with a deep understanding of consumer electronics manufacturing, supply chain, and product development.
• Excellent program management skills with the ability to manage complex cross-functional projects.
• Exceptional communication and leadership abilities to drive alignment across stakeholders.
• Analytical and data-driven mindset, with problem-solving skills to navigate ambiguity and complexity.
• Ability to work effectively in a fast-paced, matrixed environment with multiple priorities.
• Strong negotiation skills and ability to influence decision-making across global teams.

Qualifications

• Bachelor's degree in Engineering (Software, Electrical, Mechanical or a related field).
• Master's degree (MBA or M.S.) is a plus.

Desired Experience Level

• 5+ years of experience in technical program management, product operations, or supply chain management within the consumer electronics industry.
• Proven track record of successfully delivering large-scale technical programs from concept to production.
• Experience working with OEM/ODM partners and driving manufacturing process improvements.
• Knowledge of manufacturing processes, quality control, and operational efficiencies in high-volume consumer electronics production.
• Hands-on experience in managing supply chain dynamics, logistics, and procurement.
• Experience in Data-driven manufacturing, automation, or Industry 4.0 technologies is a plus.